Free up personal storage space

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Free up personal storage space

2 min read

Available with these plans:

Starter

Basic

Pro

Enterprise

100 GB

5 TB

15 TB

15 TB + purchased seats x 30 GB

The above storage capacity is shared by Lark Docs, Messenger, Mail, and Minutes. To upgrade your Lark Plan or for more information, contact Support or your Customer Success Manager. The Lark Basic plan supports only specific countries and regions.

I. Intro

Storage space is shared between Lark Docs, Messenger, Minutes, and Mail, and varies depending on which Lark plan you are using. Administrators can set storage limits for individual members in the Lark Admin Console.

You will receive a bot notification when you have reached the storage limit set by the administrator, or when your organization runs out of storage space. You can delete data to free up storage space.

This article explains how you can free up storage space. If you are an administrator, you can go to the Lark Admin Console to view and delete data to free up storage for your organization.

II. Steps

Messenger

If you are a member of an organization, you must contact your administrator to help you delete files in Messenger. For more information, see Admin | Delete message files.

Note: Personal account users can't delete files in Messenger. We recommend uploading the file to Lark Docs and sharing the file link as a message. File links in messages don't consume storage space.

Docs

On the Lark Docs homepage, click Manage Storage in the lower-left corner to view all your documents and files. You can search for documents or files by name or location, or sort them by size.

Deleting documents and files will free up both your personal and the organization's storage space. For more information, see View and manage Lark Docs storage.

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Mail

Click the Delete icon at the top of an open email or in the email list to move an email to the Trash folder, then click the Delete Permanently icon in the Trash folder.

Once you permanently delete the email, both your personal storage space and the overall storage space for the organization will be freed up. For more information, see Organize and manage emails.

Note: You must permanently delete the email to free up your personal storage space.

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Minutes

Minute owners can click Meetings in the left navigation bar, select Minutes, click the ··· icon to the right of the Minutes file on the My content page, and select Delete. The Minutes file will be moved to Trash once you confirm the deletion in the pop-up window.

Deleting Minutes files will free up both your personal and the organization's storage space. For more information, see View and delete Minutes.

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III. FAQs

What types of data take up my storage space?

Files generated when using Lark Docs, Messenger, Minutes, Mail, and so on, will all occupy storage space. For more information, refer to the following:

Location	What occupies storage space	What doesn't occupy storage space
Messenger	Images, videos, local files, and folders you send in messages. Files you receive in messages and save in Lark Docs.	Plain text messages and document links. Folders. The uploaded files in the folder consume storage, while the folders don't.
Docs	Files you own, including the ones you uploaded, imported, or dragged and dropped into Docs.	Thumbnails of images and videos, as well as images, videos, and files owned by others that you viewed. Folders. The uploaded files in the folder consume storage, while the folders don't.
Docs		Documents you own, including: Attachments such as images and videos inserted in documents. Note: Deleted attachments and text still consume storage because they stay in the document history. If needed, delete the entire document to release the storage. Body text in Docs, Sheets, and Slides.	Documents owned by others. Reading, editing, and sharing documents that others own don't consume your storage. Files from Docs linked to documents. The storage is only counted when files are uploaded to Docs.
Minutes	Minutes files generated by recording a meeting, uploading a local audio or video file, and importing an audio or video file from Docs.	N/A
Emails	Plain text, images, videos, and attachments in emails.	N/A

Does reaching my storage limit affect my ability to use features?

Yes. Content you own only takes up your storage space. If you reach your storage limit, you won't be able to perform actions that require additional storage. However, you can still perform some actions, as shown in the table below:

Product	Unavailable actions	Available actions
Messenger	You will not be able to send images, videos, or other local files in chats. You cannot save files sent by others.	You can send plain text messages and Lark document links in chats. You can view images, videos, and other files sent by others.
Docs	You will not be able to create new documents, including making copies of existing documents, uploading or importing local files. Neither you nor others will be able to edit documents you own. Neither you nor others will be able to add or delete comments in documents you own.	You can view existing documents. You can edit documents owned by others. Note: If your organization's storage is full, any documents owned by anyone within the organization cannot be edited. You will be able to edit documents owned by external users, provided the external user's organization storage and personal storage are not full.
Minutes	You will not be able to generate new Minutes files.	You can open and view existing Minutes files. You can open and view Minutes files owned by others.
Calendar	You cannot export calendars to documents.	You can view exported calendars in documents.
Mail	You will not be able to send emails.	You will be able to receive emails from others.
Other actions involving creating new documents	All cannot be performed.	None.

How do I restore deleted data?

You can restore Lark Docs, Minutes, and Mail data within 30 days of deletion.

Docs: On the Lark Docs homepage, click Trash in the lower-left corner to view and restore deleted content. To learn more, see Delete documents or folders.

Minutes: In Lark Minutes, click Trash. Click the ··· icon to the right of the Minutes file and select Restore. To learn more, see View and delete Minutes.

Mail: In Lark Mail, click the Trash folder, open the email you wish to restore, and click the Move to Inbox icon above the email. To learn more, see Organize and manage emails.

Content that has been deleted for more than 30 days but less than 90 days requires you to contact the administrator for recovery. Content deleted for more than 90 days will be permanently removed and cannot be restored. To learn more, see Admin | View and clean up storage space.

Note: If your remaining storage space is insufficient, you may encounter a failure to restore.

How can I obtain more storage space?

Contact the administrator who may be able to adjust your storage limit. For more information, see Admin | Set storage limit for members.