Docs storage, import, and trash limits FAQs

7 min read

Frequently asked questions of storage, importing files, and trash limit.

How much storage space does the organization have for Lark Docs?

Plan	Starter	Basic	Pro	Enterprise
Quota	100 GB	5 TB	15 TB	15 TB + purchased seats × 30 GB

The above storage capacity is shared by Lark Docs, Messenger, Mail, and Minutes. To upgrade your Lark Plan or for more information, contact Support or your Customer Success Manager.

Note: 1 TB = 1024 GB. For more information about plans, see the Lark official website. The Lark Basic plan supports only specific countries and regions.

What content in Lark Docs will occupy my storage space?

In Lark Docs, the following content will occupy the storage space of the content owner.

Content	What occupies storage space
Docs, Sheets, Slides	Main text, inserted images, videos, and other attachments
Base, MindNote	Inserted images, videos, and other attachments
Uploaded files	The file itself

Note:

Inserted or uploaded images, videos, and generated thumbnails do not count towards storage space.

If you directly upload a folder, only the files in the folder count towards storage space, the folder itself does not occupy space.

Browsing images, videos and other files owned by others, as well as viewing or editing documents belonging to others does not occupy your storage space.

Other users uploading files to your folder will not occupy your storage space as long as they have not transferred ownership to you.

You can upload files to documents first, then add them to other documents through inserted links, without taking up additional storage space.

Attachments added to documents, even if deleted, will still be retained in the document's version history, so they still count towards your storage space. If you need to free up space, delete the entire document by sending it to the Trash.

What will the impact be on Lark Docs usage after exceeding the storage space limit?

Uploaded files in Lark Docs can continue to be used normally. However, you cannot upload or insert new files that occupy space.

How many documents and folders can I store in My Space?

Within the storage space limit, there are the following restrictions in My Space (Drive > My Folders):

There is no limit on the number of folders stored directly in My Space, but the number of documents cannot exceed 400,000.

Documents (including uploaded files) and subfolders (including documents and folders in subfolders) cannot exceed 400,000 in any folder.

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A level in a folder can contain up to 1,500 documents and folders. Exceeding this limit will trigger an error message.

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What is the maximum number of folder levels in My Space?

My Space (Drive > My Folders) can have up to 100 levels of folders.

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Where are the uploaded or imported files stored?

The storage location of the uploaded or imported files depends on where the upload was initiated. When you open the file, you can see the current storage location in the upper-left corner.

If you can't find the file after uploading, try using the search function, or check the following locations:

The location where the upload was initiated	File storage location
Click Upload on the Docs homepage, My Space, or Shared Spaces.	Docs > My Space
Click Upload inside a folder.	The same folder
For documents not stored in a wiki space: Open the document, hover over the + icon in the upper-right corner > Upload and import.	Docs > My Space
For documents stored in a wiki space. Open the document, hover over the + icon in the upper-right corner > Upload and import.	You need to choose a save location
In a wiki space, click the + icon in the Wiki table of contents and select Upload and Import.	The same wiki space where you clicked the + icon.

Note: If you have entered the new version of Lark Docs (The Lark Docs sidebar has Drive and My Document Library), the save location is as follows:

Upload initiation location	File storage location
Click Upload on the Lark Docs homepage.	On the Docs homepage, you need to choose a save location.
In the Docs homepage > Drive, click Upload.	Drive > My Folder
Click Upload in any folder.	Current folder
Click the + icon in a wiki space or My Document Library directory/table of contents > Upload and Import	The current wiki space or My Document Library where you completed the steps.
Documents stored in Drive. Open the document, click the + icon in the upper-right corner > Upload and Import.	You need to choose a save location
Docs are stored in a wiki space. Open the document, click the + icon in the upper-right corner > Upload and Import	You need to choose a save location
Docs are stored in My Document Library. Open the document, click the + icon in the upper-right corner > Upload and Import	My Document Library

How many files and folders can be uploaded or imported at once?

There is no limit to the number as long as it does not exceed the storage space limit.

How many files and folders can be uploaded or imported in total?

There is no limit as long as the storage space limit is not exceeded.

How many files can be added to favorites in Lark Docs?

No limit.

How many documents and folders can be moved at once?

Up to 20,000 documents and folders (documents and folders within are also counted). You'll get a prompt if this limit is exceeded.

How many documents and folders can be deleted at once?

Up to 2,000 documents and folders (documents and folders within are also counted). You'll get a prompt if this limit is exceeded.

What can members do when they reach their storage limit?

There are two ways to get more storage space:

Method 1: Members can delete some documents or files and empty the trash. For more information, see Delete documents or folders.

Method 2: Members can contact the administrator to request an increase in storage limit.

Why do I receive a prompt stating insufficient memory when editing a document, even though the storage space is not full?

This prompt may occur if the document owner's storage space is insufficient. Contact the document owner to see whether they can increase their storage capacity.

Written by: Lark Help Center

Updated on 2025-02-10

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