Admin | Manage members' external access permissions

2 min read

Available with these plans:

Starter

Basic

Pro

Enterprise

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I. Intro

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Who can perform these steps: Primary administrators and administrators with External Communications permissions.

To ensure the security of the organization and members' information, administrators can set restrictions on how members can use Lark to interact with external users.

As an administrator, you can prohibit members from:

Adding external contacts.

Sending messages to external contacts, or receiving messages from them.

Making audio or video calls with external contacts.

Joining or creating external groups.

II. Steps

Setting external communications permissions

Open the Lark Admin Console, and click Security > Member Permissions ＞ External communications.

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Search and select the members, departments, or user groups in the left search bar.

Note: If you keep the default Global organization as the object for the external communications permissions setting, then this permission rule will apply to all organization members.

Click Edit on the right side of the External communications section.

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Turn on or off External communications, then click Save.

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After turning off the external communications permissions, members within the scope will receive a prompt that they don't have permission when they try to communicate externally.

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View details of the external communication rule

Open the Lark Admin Console, and click Security > Member Permissions ＞ External communications > Rule Settings.

You can find the departments, members, and user groups to which the settings apply.

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Note: If you see a notification of "No specific applicable objects", it indicates that the default configuration is used or that the configuration does not apply to any departments, members, or user groups.

III. FAQs

How do I batch disable external access permissions for members from different departments?

We recommend creating a user group and adding these members to it. Then, select the user group and disable external communications.

For more information about creating user groups, see Admin | Manage user groups.

Are there any external communication scenarios to which this feature does not apply?

Adding external contacts during voice and video meetings;

Sending emails to external email addresses. For more information, see Admin | Restrict email sending to external recipients.

Adding external contacts in Docs. For more information, see Admin | Configure Docs settings.

If a member belongs to multiple departments or user groups with different permission configurations, which will apply?

The stricter rule will apply. If any of the permission settings limits external communication, the member won't be able to communicate with the external members or groups.

For example, member A belongs to both the Design department and the Management department. The administrator has turned off the external communication permission of the Design department only. Then A follows the rules of the Design department and can't communicate externally.

When the external communication permissions of the member, their department, and the user groups they belong, how will the rules work?

The rules will take effect in the order of member > user group > sub-department > superior department > global (organization).

For example, member A belongs to the Design department. The administrator has turned off the external communication permission of A but not the Design department. Then A can't communicate externally.

Written by: Lark Help Center

Updated on 2024-11-21

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