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Admin | Manage payment methods

Admin | Manage payment methods

2 min read
I. Intro
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Who can perform these steps: Primary administrators or administrators with "Billing" permission.
As an administrator, you can manage payment methods when purchasing Lark products or services. Supported payment methods include credit cards, debit cards, and PayPal. You can perform tasks such as adding a PayPal account, adding or removing a credit/debit card, or setting a specific card as the primary payment method.
II. Steps
Add payment methods
  1. When you purchase products or services in the Lark Admin Console, click Create Order. You will be redirected to a new payment page.
  1. On the new payment page, click Credit / debit card or PayPal Reference to add the corresponding payment method. Follow the page prompts to fill in the required information or authorize the payment method.
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Manage payment methods
  1. Go to the Lark Admin Console, select Billing > Billing Account, and click Manage Payment Methods.
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  1. On the payment methods page, follow the prompts to add, remove, or set a payment method as the primary option:
  • Add a payment method: Click Credit / debit Card under Other payment methods, enter the card number, security code, expiration date, and name, and click Bind.
  • Set a primary payment method: Click Set as primary on the right side of the payment method.
  • Remove a payment method: Click the... icon on the right side of the payment method and select Remove. Confirm the action by following the page prompts.
Note: Currently, PayPal accounts cannot be removed or set as the primary payment method.
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III. FAQs
Why did my transaction fail?
Common issues
Solution
The card issuer declines the transaction.
Change the payment method or contact the card issuer
Account anomaly.
The transaction is marked as posing a security risk.
Retry after changing payment method
The account balance is insufficient or the credit limit has been exceeded.
The payment method is not supported
After too many payment attempts, the transaction was rejected.
Unknown error.
The transaction has expired.
Initiate payment again
If the above solutions do not resolve your issue, contact Support.
Written by: Lark Help Center
Updated on 2025-03-26
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