What's the purpose of custom stickers?
Custom stickers allow certified enterprises using the Lark Enterprise plan to upload their own stickers. These stickers can then be downloaded and used by organization members. Sticker administrators can also view sticker usage data.
Who can use custom stickers?
Currently, for a certified enterprise using the Lark Enterprise plan, only administrators or accounts granted relevant permissions by administrators can use custom stickers.
Which browsers support custom stickers?
We recommend using Chrome, Firefox, Safari, or the latest version of Internet Explorer.
Can I use, right away, stickers that are published in the Sticker Store?
You'll need to download the stickers from the Sticker Store first before you can use them.
Where are published sticker sets displayed?
Published sticker sets are available in the Lark Sticker Store. Members can find and download stickers from the store.
In what order are stickers sorted in the Lark Sticker Store?
Stickers in the Lark Sticker Store are sorted from new to old based on their publish time. Currently, you cannot customize the order of the stickers in the store.
In what order are sticker sets sorted in my Chats' sticker collection?
After downloading sticker sets, the sets will be sorted from left to right in Chats according to their download order.
Are sticker sets in the store only visible to organization members?
In the Lark Sticker Store, sticker sets uploaded by an organization are only visible to members of the same organization. Only internal members can download and use them. However, when members send stickers to external users, the external users can add these stickers to their favorites to use them.
Can I continue to use a sticker set after it becomes unavailable in the store?
A removed sticker set will not be displayed in the store, but members who have already downloaded the set can still continue to use them.
Are official Lark sticker sets also displayed in the enterprise sticker store?
Public sticker sets uploaded by Lark are visible to all Lark users. Enterprise users can download these sets from the Lark Sticker Store.
Who holds the copyrights on uploaded stickers?
The publisher must hold the copyright or obtain authorization. The copyrights on works uploaded as sticker sets belong to the publisher or original rights-holder.
How does Lark prevent copyright infringement?
Lark firmly opposes copyright infringement. If you believe that content in sticker sets infringes on your rights or interests, you can file a complaint against any violating behaviors, illegal public communication, or harmful information through the official reporting channel provided by Lark. We aim to process your complaint as soon as possible.
Can sticker sets be submitted more than one time?
You can modify the stickers in the sticker sets you have uploaded. You can add or delete multiple stickers at the same time. However, you can't delete the sticker set itself.
When an administrator uploads a menu icon for organization sticker sets, why does the upload fail even if the image format is correct?
When uploading a menu icon for custom sticker sets, the image must be in PNG format. If the original image is in a different format and you manually change its file extension to .png, the upload will fail because the image will not pass the verification. You can use image editing software to convert the image to PNG format before uploading the icon again.