Admin | Delete public mailboxes and release email addresses

2 min read

I. Intro

Administrators can delete a public mailbox and transfer the emails within the public mailbox to other members or public mailboxes. To reuse a deleted public mailbox, you must permanently delete it to release the address.

II. Steps

Delete a public mailbox

Open the Lark Admin Console, and click Product Settings > Mail.

Select Address Management > Public Mailbox.

Find the public mailbox that you want to delete and click the icon ··· > Delete.

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You can also click the public mailbox to open the details page and click Delete in the upper-right corner.

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In the Delete public mailbox window, you can select Delete, Transfer to members, or Transfer to other public mailboxes. Then click Confirm.

Note: If you select transfer, the member's mailbox or public mailbox that accepts the transfer will display two folders, including Inbox and Sent of the deleted public mailbox.

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After deletion, the public mailbox address is moved to the recycle bin, and users bound to the public mailbox will receive a deletion notification from Mail Assistant.

Release an address

To use a deleted public mailbox address, it must first be permanently deleted from the recycle bin to release the address.

Open the Lark Admin Console, and click Product Settings > Mail.

Select Address Management > Email Recycle Bin, and switch to the Public Mailbox tab.

Find the deleted public mailbox address, and click the ··· icon > Delete Permanently. You can also click the public mailbox to open the detail page, and then click Delete Permanently.