Admin | Restore accidentally deleted members

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Admin | Restore accidentally deleted members

2 min read

Available with these plans:

Starter

Basic

Pro

Enterprise

To upgrade your Lark Plan or for more information, contact Support or your Customer Success Manager. The Lark Basic plan supports only specific countries and regions.

I. Intro

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Who can perform these steps: Primary administrators.

As a primary administrator, if an administrator accidentally deletes a member, you can restore the member's account through the Lark Admin Console or Open API within 30 days.

II. Steps

Restore account from the Lark Admin Console

Open the Lark Admin Console and click Organization > Member and Department > Deleted Members.

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Click the ··· icon to the right of a member's entry > Restore Member; or click the member's name or Details to open their details pane, then hover over More options and click Restore Member.

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Select a department for this member.

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Re-allocate a seat for this member.

Note: For organizations on Lark Pro and Enterprise plans, if there are no available seats for the organization, it is impossible to restore members. You can purchase additional seats before restoring members.

Confirm the information in the pop-up and select I have read and understood the above information. Then, click Restore Member to restore the member's account.

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Note: When restoring a member account, you will see a prompt if a duplicate user ID, phone number, or email already exists in your organization.

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Duplicate user ID: Click Modify to delete the existing member and then try again.

Duplicate phone number or email: Update the existing member's information and then try again.

Restore account using the Open API

You can restore the member through Open API. For more information, see Restore deleted users.

III. FAQs

Why can't I click "Restore Member"?

There may be two reasons:

The member has been deleted for more than 30 days, in which case, it will not be possible to restore the member's account.

The deletion process for this member is still in progress. You will need to wait for the process to complete before you can restore this member, which takes 48 hours at most.

Can I batch restore accidentally deleted members?

No.

Which permissions and resources can be restored once I restore a member's account?

Member data	Restorable or not
Member account	Yes, normal login
Department	No, must be reset
User permissions	Yes, available as normal
Administrator permissions, approval roles, common user groups	No, must be reset
Dynamic groups	Will be automatically added into groups if mapping rules are met
Group chats	Yes (Cannot be restored if the member be deleted before 2022.11.10 18:00）
Chats	Yes
Documents, Wiki	Yes (Cannot be restored if transferred to someone else)
Minutes	Yes (Cannot be restored if transferred to someone else)
Surveys	Yes (Cannot be restored if transferred to someone else)
Events that the member created	Yes (Cannot be restored if transferred to someone else)
Events that the member joined	Yes (Cannot be restored if transferred to someone else)
Third-party calendars	No
Business email address	Yes
Business email data	Yes
Approval processes	Yes, can be used normally
Approval tasks in progress	Approval tasks that are in progress are transferred to another member when the original member working on the approval tasks is deleted. Therefore, they cannot be automatically restored. Reference: Manage resigned employees' pending approvals

Can I restore a member account if it has been deleted for more than 30 days?

No, member accounts cannot be restored if they have been deleted for more than 30 days.

Why can I not restore a member account when it has been deleted for less than 30 days?

Member accounts can only be restored after the deletion process has been completed. An administrator needs to complete the deletion process. If the deletion process is still in progress, you will not be able to restore the member at this time.

Can a member's account be restored after being removed from the Deleted Members list?

No. After removing a member from the Deleted Members list, the member will be permanently deleted and cannot be restored.

If a member voluntarily deactivates their account and leaves the organization, can their account be restored?

Yes. The administrator can still restore the member's account in the Lark Admin Console.