Admin | Delete members and reallocate resources

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I. Intro

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Who can perform these steps: Primary administrators or administrators with "Member and Department" permission.

When a member leaves the organization, the administrators can delete their accounts and transfer their resources to another member. These resources can include documents, Minutes, future calendar events, department groups, external groups, emails, apps, Help Desks, and approval items.

Note: Organizations on Lark Basic, Pro, and Enterprise plans can restore the deleted members within 30 days. However, transferred data, the member's department, administrator roles and other data cannot be automatically restored. For more information, see Admin | Restore accidentally deleted members.

II. Steps

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Important: Transfer of resources can't be canceled or revoked.

When a member leaves the organization, we recommend suspending their account to prevent them from logging in so you can transfer the resources before deleting their account. For more information, see Admin | Suspend a member's account.

Delete a member and reallocate resources

Open the Lark Admin Console and click Organization > Member and Department.

To delete one member, click the icon at the right end of their entry and then click Delete.

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To delete multiple members, use the checkboxes on the left to select them and click the icon > Delete.

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Reallocate the resources owned by the member. Choose either of the following:

Transfer to others: Select the new owner or owners of the resources.

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Delete: Delete all resources owned by the member. The member's untransferred documents, minutes, surveys, emails and Wiki pages will be retained for 30 days after their account is deleted.

Note: You can't delete the app that the a member who's leaving owns, and the app must be transferred. If not specified, the app will be transferred to their direct manager. If there's no direct manager, the app stays with the member, but the member can't log in to the app management page and the administrator can manually transfer it to other members from the Lark Admin Console.

You can click Settings to change the default rules and retain their documents, emails, and minutes.

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Retained: The data stays accessible to the administrator after 30 days once the owner's account is deleted. And the administrator can restore the resource and transfer it to others.

Delete: The data will be deleted after 30 days once the owner's account is deleted and can't be restored. The administrator can restore the resource within 30 days.

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Click Delete Member.

The member's account will be removed from the organization; their account under the organization will be closed and their seat will be released.

Manage deleted members

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Who can perform these steps: Primary administrators.

You can view, edit, or restore the deleted members and their information on the Deleted Members page.

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Open the Lark Admin Console and go to Organization > Member and Department > Deleted Members.

To view a member's details, click their name or Details at the right end of their entry. You can find basic information and resource transfer records.

To modify a member's information, click their name or Details at the right end of their entry to bring out the Termination details pane, then click Member Information to modify the name, alias, and bio, as well as restore the profile photo and profile page background image to the default.

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To restore a member, click the ··· icon at the right of a member's entry > Restore.

Note:

Only available to users on the Basic, Pro, and Enterprise plans.

You can only restore members deleted within 30 days, but some data cannot be restored. For more information, see Admin | Restore accidentally deleted members.

To delete a member permanently, click the ··· icon at the right of a member's entry > Remove.

You can also select multiple members, and click Delete above the member list. If you click Clear List, all members displayed on the current page will be deleted permanently.

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Important: After deleting members from the Deleted Members list, the account cannot be restored. If there are resources retained under the member's name, please handle the resources properly before deleting the member.

Transfer resources without deleting a member

You can also transfer a member's resources without deleting their account.

Open the Lark Admin Console and click Organization > Member and Department > Members.

Click the ··· icon at the right end of a member's entry and then click Transfer resources.

In the Transfer resources window, select the resources to transfer and specify a recipient.

Click Confirm.

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III. FAQs

If I delete a member and then restore them, how can I find the resource transfer record in between?

Open the Lark Admin Console, and go to Compliance > Audit Log > Admin log.

In Event type, go to Organization > Organization Structure Change and select the following:

Transfer data from member's internal group data

Transfer member external group data

Transfer member's files

Transfer member's calendar data

Select the administrator who carries out the data transfer, and the start and end time of the operation.

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Click Search and enter the verification code.

Click Details to view the detailed information of the resource transfer. You can also click Export to export the record to your local drive.

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What happens to scheduled events when a deleted member's resources are transferred?

Any future event for which the member was the organizer will be transferred along with their resources. Events which have already occurred will be deleted.

If a future event is private or has no other participants other than the organizer, it will be deleted.

Public calendars created by the member will not be deleted if there are other designated owners. If the public calendar is private or has no subscribers and future events, the calendar will be deleted.

After a member submits their resignation request, can they leave the organization on their own?

Yes. Members can delete their account on their own and leave the organization.

Who will receive a member's resources by default?

Resources without a recipient will be automatically transferred to different members by default. The various resources include chat groups, documents, events, and so on.

Note: It's only possible to not set a recipient for deleted members' resources if the deletion is performed through an OpenAPI call.

Resource type	Content to be transferred	Default transfer behavior
Department group	Group ownership of the department group that the member belongs to	By default transfer to the first member of the group excluding the group owner.
Chat group	Group ownership of the chat group that the member belongs to	Internal groups: By default transfer to the first member of the organization excluding the group owner. External groups: By default transfer to the first member of the organization excluding the group owner; if there are no other members in the organization in the group, the system will directly dissolve the external group.
Docs	All documents created by the member, such as documents, sheets, slides, and so on (including content in Trash)	With direct manager: By default transfer to the direct manager. No direct manager: The resources will be retained under the member's name.
Minutes	The Minutes file that the member owns	With direct manager: By default transfer to the direct manager. No direct manager: The resources will be retained under the member's name.
Future calendar events	Future events scheduled by the member	With direct manager: Future events will be transferred to the direct manager by default. Expired events and events without participants will be deleted and cannot be recovered. No direct manager: The resources will be deleted.
Apps	The apps that the member owns (launched and not launched)	With direct manager: By default transfer to the direct manager. No direct manager: The app will be retained under the member's name, but the deleted member cannot log in to manage the app. The administrator can manually transfer the app to other members in the Lark Admin Console.
Help Desk	Transfer of the service desk the member is responsible for	By default transfer to the organization administrator.
Mail	All incoming and outgoing emails of the member	With direct manager: A copy will be sent to the direct manager. No direct manager: The resources will be retained under the member's name.
Approval	The approval form the member needs to handle	With direct manager: By default transfer to the direct manager. No direct manager: Automatically transferred to the process administrator.
Forms	The forms created by the member	With direct manager: By default transfer to the direct manager. No direct manager: The resources will be deleted.

If important members such as the founder, administrator, or department supervisor leave the organization, how should permissions be handled?

Before important members leave, make sure that there are successors to avoid disruptions of routine work.

Organization founder: The founder must transfer their identity before they can complete the departure process. For more information, see Admin | Transfer identity as an organization founder.

Administrator: The primary administrator should distribute the permissions of the leaving administrator to other administrators in advance, otherwise the related operations can only be handled by the primary administrator. For more information, see Admin | Add administrators and create administrator roles.

Department supervisor: After the department supervisor leaves, specify the new department supervisor and the direct manager of the department members. For more information, see Admin | Modify member information.

How can I recover the documents deleted by a member who has left?

The documents (including files) deleted by a member who has left will be transferred to the person designated by the administrator or the direct manager.

For documents deleted within 30 days, the new owner can find and restore the document in the Trash. For more information, see Delete documents and folders.

Note: Deleted Wiki pages will be in the Trash of the Wiki space after deletion.

For documents deleted within 90 days, the primary administrator and administrators with Docs permission can restore the documents from the Lark Admin Console. For more information, see Admin | Manage document files.

Documents deleted before more than 90 days cannot be restored.

If a member was deleted, is it possible to add the same member again using their previous name and business email?

Yes. The administrator can recreate an account for the member using the previous name and business email.

Written by: Lark Help Center

Updated on 2025-01-15

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