Set up an email cache

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Set up an email cache

2 min read

I. Intro

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Version requirement: Lark version 6.8 or above.

You can set up email cache in Lark Mail. After doing this, Lark Mail will automatically cache recent emails to your device. This helps you search and read emails when you don't have an internet connection..

II. Steps

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Notice:

An administrator must turn on the email cache feature before members can perform the following steps.

If you need to view emails offline on both the desktop and mobile app, you'll need to set up email cache on both of your devices.

Click your profile photo and go to Settings > Email. Under Email cache, click Set up now.

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After you select the desired cache time range, select the content types to be cached, then click Save.

Note:

Caching emails to your device will occupy disk space.

Email headers and body text are cached by default.

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After setting up email cache, you can view the cache progress in Lark Mail.

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Note: To avoid excessive data consumption from cached emails on your mobile, you can turn off Allow caching with cellular data in the Email Cache settings on the mobile app. When turned off, Lark Mail will only cache emails when you're connected to Wi-Fi.

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III. FAQs

Why is the email caching percentage not increasing?

It may be related your internet connection or storage space on your device. If the email caching percentage not increasing after checking there are no network problems, you can try freeing up storage space on your device or reducing the cache time range.

Can I see the email cache I set on the desktop app on my mobile app?

No, you can't. If you want to view emails offline on both your desktop and mobile, you'll need to set up email cache on both of them.

Can I view cached emails in the folder of my local device?

No. You need to access cached emails through the Lark app.

Why can't I find the email cache feature anymore?

It's likely because the administrator has removed your ability to use this feature. When this happens, the emails that were saved on your device for offline access will be deleted, but the original files will still be stored in the cloud. You'll be able to search and view these emails once you're connected to the internet.

How do I clear emails if I have insufficient storage space?

The following methods can be used to clear email cache and free up storage space:

Go to Settings > Email and turn off email caching.

Go to Settings > Email and select a smaller cache time range.

Go to Settings > General and click Clear [memory] cache or click Reset. After resetting, the email cache setup as well as other settings will be removed. Therefore, please proceed with caution.

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