Mark or unmark emails as spam

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Mark or unmark emails as spam

2 min read

I. Intro

In Lark Mail, you can mark unwanted emails as spam. These emails are moved to the Spam folder. The more emails you mark as spam, the better Lark becomes at accurately identifying similar emails as spam. You can also unmark emails if they have been incorrectly classified as spam.

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Notice:

When you mark an email as spam, a copy of that email is sent to Lark. The copy of the spam email is analyzed and used for learning purposes only, with the aim of better protecting you from spam.

When Lark scans your email for possible risks, it doesn't read your email content.

II. Steps

Mark an email as spam

There are three ways to mark an email as spam and move it to the Spam folder.

Method 1: Open the email, click the Move to icon in the upper toolbar, and select Spam.

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Method 2: Open the email and click the Mark as spam icon in the upper toolbar.

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Method 3: In your Inbox, Trash, Flagged, or Archive folder, drag an email to the Spam folder.

If an email from an external sender is moved to the Spam folder, a pop-up message will appear. After you click Confirm/Mark in the pop-up, the email will be moved to the Spam folder, and all subsequent emails from that sender will be automatically moved to the Spam folder.

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Unmark an email as spam

If an email is incorrectly marked as spam either by you or Lark, you can go to the Spam folder, open the email, and then click Not Spam.

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If an email from an external sender is mistakenly marked as spam, and you click Not Spam, a pop-up message will appear. After you click Unmark As Spam in the pop-up, the email will be moved to the Inbox folder, and all future emails from this sender will also enter your inbox.

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III. FAQs

Why did I receive a warning about the sender not being from the email address shown in the email?

When the true identity of the email sender cannot be confirmed (the email has not been authenticated), Lark Mail will warn you to protect your information.

Note: An unauthenticated email is not necessarily spam. To determine if the email is spam, please follow these two scenarios based on where the email is located:

Scenario 1: The email is in the Inbox folder, and the content is confirmed to be spam:

Click Mark as Spam in the warning message, confirm the action in the pop-up, and the email will be moved to the Spam folder.

In the pop-up, you can choose whether to automatically move future emails from related senders to the Spam folder. Since the email comes from a forged address, it's not recommended to select this option. Doing so may result in missing important information.

Scenario 2: The email has been automatically moved to the Spam folder, but it is not actually spam:

Find the email in the Spam folder, and click Not Spam above the open email. Confirm the action in the pop-up, and the email will be moved to the Inbox.

In the pop-up, you can choose whether to not automatically move future emails from related senders to the Spam folder. Since the email comes from a forged address, it's not recommended to select this option. Doing so may expose your inbox to more spam emails.

Why did this email go into the Spam folder?

Lark Mail automatically identifies suspicious emails and marks them as spam. When you open an email found in the Spam folder, you'll see a message from Lark at the top of the email indicating the reason why it was moved to the Spam folder. The reasons and actions you can take are shown below:

Reason	Measures to be taken
You have marked this email as spam.	If you don't want this email to be in the Spam folder and want to stop future emails from the same sender from being automatically moved to the Spam folder, click Not Spam.
You have previously marked emails from "example@example.com" as spam.
You have set up auto filters to move this email to the Spam folder.	If you do not want this email to be in the Spam folder, click Not Spam. To adjust your auto filters, click the Auto filters icon at the top of the page. To learn more, see Create and manage auto filters.
This email is similar to spam previously identified by Lark Mail.	Do not reply to this email or open any links. If you are sure that this email is from a trusted sender, click Not Spam.

Why do my emails sometimes move from the Inbox to the Spam folder?

To receive emails smoothly, all received emails are temporarily stored in the Inbox folder. Emails that are determined to be spam are automatically moved from the Inbox to the Spam folder.

Why do warning messages appear in some read emails?

When an email poses a significant risk of phishing or containing viruses, Lark adds a warning message after completing an analysis of the email.