I. Intro
As an account administrator, after sending a message from your Broadcasters account, you can send reminders to members who have either not read the message or clicked Received. This can be helpful when you need to spread important announcements to members of your organization.
Notice: To send reminders, confirm that you're using a Broadcasters account and that the content type is a message. You can only send reminders for messages sent within the last 7 days.
II. Steps
Send a reminder
- Go to the Subscriptions admin console and select your account under Account Administrator.
- Click Manage articles in the left navigation bar, then open the Sent tab.
- Click More to the right of the message you want to send a reminder about, then click Send Reminder.
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- In the pop-up, select which reminder text you want members to receive, then click Send.
- There are three options available:
- [Reminder] Please read and sign the important information
- [Important] You have an important announcement that requires "Received" receipt
- [Buzzed] Please read and sign the important information as soon as possible
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Members will receive the original message and a reminder to read it. Reminders appear differently depending on the reminder option you select.
Note:
- You can't send a reminder until 1 hour after posting.
- Your reminders must be at least 1 hour apart.
- You can send up to 3 reminders for each message.
Who receives the reminder
- Members who haven't marked the message as read
- If you added a Received button when creating the message, the reminder targets members who haven't clicked this button to indicate they've read the message.
- To learn more about this button, see .
- Members who haven't read the message
- If you didn't add a Received button when creating the message, the reminder targets members who haven't read the message.
III. FAQs