Submit, modify, and withdraw leave requests

Submit, modify, and withdraw leave requests

2 min read
I. Intro
Once the administrator has configured leave types and rules, you can submit leave requests as needed. The leave types (sick leave, annual leave, and so on) that you are eligible for depend on the leave rules configured by the administrator.
II. Steps
Submit a leave request
  1. In the Lark mobile app, do the following to open the Attendance app:
  • Tap Workplace > Attendance.
  • Tap the Search icon, enter Attendance, and tap the Attendance App from the search result.
  1. Tap Requests at the bottom and then tap Leave.
  1. Select the leave type and input the required information, such as Start time, End time, and Reason for leave. Then tap Submit.
Note:
  • If you are unable to select a particular leave type, ask an administrator to check if that leave type has been enabled in the Attendance admin console and whether you have been added to the applicable scope of that leave type.
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Modify a leave request
Whether you can modify leave requests depends on the rules that the administrator has configured in the Approval admin console. For more information on modification rules, see Admin | Set approval modification rules.
  1. In the Lark mobile app, do the following to open the Attendance app:
  • Tap Workplace > Attendance.
  • Tap the Search icon, enter Attendance, and tap the Attendance App from the search result.
  1. Tap Requests at the bottom and then tap Request records.
  1. In the Submitted list, tap the leave request that you want to modify, then tap Modify at the bottom. You may need to tap More if you can't find the option.
  1. Modify Start time, End time, and Reason for leave as you need, then tap Submit.
Your modifications will go to an approver before they are applied.
Note:
  • You can't change the leave type of a submitted request, or modify a leave request with the status of Under Review.
  • You can only modify a leave request once.
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Withdraw a leave request
Whether you can withdraw leave requests depends on the rules that the administrator has configured in the Approval admin console. For more information on withdrawal rules, see Admin | Set revoke rules for Approval.
  1. In the Lark mobile app, do the following to open the Attendance app:
  • Tap Workplace > Attendance.
  • Tap the Search icon, enter Attendance, and tap the Attendance App from the search result.
  1. Tap Requests at the bottom and then tap Request records.
  1. In the Submitted list, tap the leave request that you want to withdraw, then tap More at the bottom > Recall (for "Under review" requests)or Revoke (for "Approved" requests).
  1. Enter the reason, then tap Recall or Revoke again.
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III. FAQs
Why is the leave duration 0 when a member submits a leave request?
Possible reasons are:
  • The requested period falls out of the working hours.
  • The member chooses a time that is not within the valid working time.
  • The requested hour is within the valid working time of the organization, but the attendance group settings of that member make the requested hour non-working hours. The administrator can check whether the following issues exist:
  • The member is not included in any attendance groups.
  • The member's shift settings don't match with their actual working hours.
  • The member's attendance group is on a free shift, but the member doesn't have any scheduled shifts.
  • The member's leave balance is less than the requested time. For example, if a member's leave balance is 1 day, when they requests for a 2-day leave, they will receive a prompt of "Insufficient leave balance" and the leave duration will display 0.
Why can't members see the option of "Leave" on their Requests page?
This is mainly related to the configuration in the Attendance admin console or the Approval admin console. The administrator can refer to the following steps to troubleshoot the problem.
  1. The Attendance administrator should go to the Attendance admin console > Administrator > App Settings > Request Settings and confirm that Leave has been turned on. For more information, see Admin | Configure app request modules.
  1. If members still can't see the option, check the Approval settings:
  • If Method is Lark Approval, ask the Approval administrator to confirm all the following settings in the Approval admin console.
  • The corresponding leave approval process exists in the Approval admin console.
  • The members are included in the scope of Who can submit this request in Basic info of the leave approval process.
  • If Method is a custom link, make sure that the members can access the target system of the link.
Why can't members select annual leave, sick leave, or other leave types when they file a leave request?
There can be two possible reasons:
  • The leave type is not activated.
  • The members are not included in the Applicable scope of the leave types.
The administrator should check the leave type status and rules to enable the leave types and add those members to each leave type. For more information, see Admin | Configure leave type and rules.
What can I do if the member's leave request fails with the error of "Maximum leave days per request: [number ]"?
Go to the settings page of the leave type that the member is requesting for, click Leave rules and check whether Maximum duration of all leaves is set as Limited.
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Why can't I see "Request records" on my "Request" page?
The administrator might have hidden the option. You can go to the Approval app from the Lark mobile app to check the records in Approval > Submitted. For more information, see Get started with requesting approval.
Written by: Lark Help Center
Updated on 2025-01-14
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