Lark Attendance FAQs

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Lark Attendance FAQs

7 min read

Frequently asked questions about Lark Attendance.

How can I contact the attendance administrator?

Open the Attendance app and check the text below your name:

If it says "Not in any attendance group", tap Rules in the upper-right corner > Contact Admin, then tap an administrator in the list to initiate a chat. Or you can ask colleagues or leaders.

If you can see something else like a group name, tap Rules in the upper-right corner, scroll down to the bottom to find the administrators.

The administrator has set that overtime is allowed on workdays. Why is the overtime duration 0 when members apply for overtime?

The start and end time of the overtime request must be outside the working hours.

The administrator needs to confirm the following:

The working time is set properly:

The member has been added to the corresponding attendance group and the workdays, shifts and holidays have been set. In case of scheduled shift of an attendance group, go to the shift page to check whether the member has been scheduled.

Note: For free shifts, also check Working Hours is set properly.

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Members request a valid period of time for overtime:

The period that the member is applying for is not within their normal working hours. Only the time outside of working hours will be counted as overtime.

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How can a member withdraw or modify an overtime request?

The administrator must allow submitters to modify or revoke requests in the settings first:

Open the Approval admin console and click the overtime approval to open its details.

Go to the More page and make sure to turn on the rules of revoking or modifying requests.

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The members can then recall or modify their requests according to the rules set by the administrator:

Open the overtime request.

Tap Modify or Revoke at the bottom or tap More to find the option.

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If the overtime request is under review, the submitter can ask the approver to reject it and then resubmit.

How can I modify the forms, approvers and processes for clock-in corrections, leaves, overtime, shift changes, and so on?

Approval administrators can modify those settings from the Approval Admin console:

Enter the Approval admin console > Approval Admin page, find the approval you want to modify, and click the Edit icon to enter the edit page.

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On the details page, make changes as needed:

Form Design: You can edit the widgets or widget groups to modify the content of the form.

Note: The original widget group is associated with Lark Attendance and cannot be deleted.

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Process Design: You can modify the approval process, approvers, and so on.

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For more information on how to edit approvals, see the Approval Help Content.

Why is the shift swap approval provided by Attendance set to "No one" can submit the request and cannot be modified?

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The administrator can try the following:

Go to the Attendance admin console > Administrator > App Settings, click Edit in the Request Settings section, then check whether Shift swap is turned on or not.

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Create a new shift swap approval in the Approval admin console and make sure to use the Shift swap widget group in Form Design, so the approval can be associated with Attendance.

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A new member has joined the attendance group but can't clock in. How can I fix that?

Please try the following:

The administrator can go to the Lark Admin Console > Workplace > App Management page, check whether the Availability range of the Attendance app includes this member.

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The member can upgrade their Lark app to the latest version.

The member can tap their profile photo > Settings > Internal Settings > Get the Latest Lark Configuration, then tap Restart in the pop-up window and retry.

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Can the administrator view the attendance history of a member after they leave?

Yes. The Attendance administrator can find the data in either of the following locations:

The Attendance admin console > Attendance Report > Reports.

Note: Find the member by adding relevant filters such as termination date.

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The Attendance admin console > Attendance Report > Original Records.

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Is it possible to disallow clock-ins or clock-outs on offdays?

No. However, the administrator can select 'Require employees to obtain approval before recording attendance on non-working days' in the attendance group settings of the Attendance admin console. Members then need to submit a request for overtime, out-of-office, or business trips before they can clock in or out.

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Does Lark support clocking in with an attendance machine?

No. GPS and Wi-Fi clocking in and out are supported. For more information, see Admin | Select attendance methods: GPS or Wi-Fi.

How can members or non-administrators download their own attendance statistics?

Members or non-administrators can only view their own attendance statistics, but can't download a copy.

Why doesn't the previous data change after the administrator modified the attendance group, holiday, and overtime rules in the Attendance admin console?

The changes to the attendance group, holiday, and overtime rules in the Attendance admin console only impact the new attendance, leave, and overtime data. The historical data generated before the rule modification will not be affected.

How can I set the interface language of the Attendance admin console and the Attendance app to Japanese or other languages?

Attendance admin console: Click your profile photo in the upper-right corner > Language, and select another language from the list that appears.

Attendance app: Change the language of your Lark app by clicking or tapping your profile photo > Settings > General > Language. For more information, see Change the display language.

How can the administrator cancel attendance for members?

To cancel attendance for a single member, remove them from any attendance groups.

To cancel attendance for all members in an attendance group, just delete that attendance group.