Clock in and out for work

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Clock in and out for work

2 min read

I. Intro

Your organization may require you to clock in or out in the Lark Attendance app when you go to work. After you clock in, the system automatically records your clock-in time, working hours, late arrivals, or early leaving.

The way you clock in may vary depending on the settings of your attendance group. You might simply tap a button to clock in, or you might need to upload a photo before your attendance is recorded.

II. Steps

The options you have when you clock in also vary depending on the settings of your attendance group. For example, the settings can decide whether you can clock in remotely or on desktop devices, whether you need to clock in during business trips or leaves, whether you need to clock in for overtime, whether you need extra approval to clock in on rest days, and whether you can make up for a missing clock-in.

If you have questions about those settings, tap Rules in the upper-right corner of your Attendance app to find information and contact your administrator.

As required, get into the specified clock-in area or connect your device to the specified Wi-Fi.

Note: You can only clock in or out during the allowed time range of your attendance group.

In the Lark mobile app, do the following to open the Attendance app:

Tap Workplace > Attendance.

Tap the Search icon, enter Attendance, and tap the Attenadance App from the search result.

Check whether the date is correct in the upper-left corner. Tap it to correct the date if it's wrong.

Tap Clock In or Clock Out.

If prompted, take a photo to complete the clock-in.

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Important: When you take a photo, stay on the clock-in page until the image is successfully uploaded. Otherwise, your clock-in may fail to get recorded in time.

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You'll see a record of your successful clock-in on the same page, and you can tap Update next to it to update the time of your attendance record. If you're required to take a photo for clock-in, you can also find that in the record. The photo is watermarked with the time, clock-in location (if you're required to clock in within a specified area), and your information.

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You can find other tools to help you clock in or out on time, such as attendance reminders and express attendance.

III. Related

Lark Attendance FAQs

Handle location issues when clocking in

Handle time zone errors when clocking-in

What can I do if "Not in any group" is displayed when checking in?

Solve accidental clock in/out problems

IV. FAQs

Why can't members clock in on the desktop app, while they can clock in on the mobile app?

Please check the following:

Administrator: In the Attendance admin console, confirm whether the PC clock-in function has been turned on.

Members: Check whether the local firewall or other security software on the desktop devices is blocking the pop-ups. Adjust the settings to allow pop-ups to clock in normally on the desktop app.

A new member has joined the attendance group but can't clock in. How can I fix that?

Please try the following:

The administrator can go to the Lark Admin Console > Workplace > App Management page, check whether the Availability range of the Attendance app includes this member.

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The member can upgrade their Lark app to the latest version.

The member can tap their profile photo > Settings > Internal Settings > Get the Latest Lark Configuration, then tap Restart in the pop-up window and retry.

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Why can't a member clock out when leaving work in the early morning?

It's mainly because the clock-out time is not the same day as the corresponding clock-in or not within the allowed range of the corresponding attendance group.

The member can do the following to solve the issue:

Check the date in the upper-left corner of the attendance page. If it's not the same day as the clock-in, tap it and change the date to the previous day.

If the date is correct, tap Rules in the upper-right corner to see the rules of your shift. If the time falls after the latest clock-out time, contact the administrator to report the issue.

If the administrator receives the reports that the member can't clock in due to missed clock-out time, do the following in the Attendance admin console:

Modify the member's missed clock-out records.

Modify the clock-in time range in the attendance group settings or shift settings.

For attendance groups of fixed or scheduled shifts:

Working days: Modify the earliest clock-in or the latest clock-out times for the corresponding shift in the shift settings to cover a wider time range.

Off days: Modify the Start time on non-working days (04:00 by default) to an earlier time in the attendance group settings. The end time will always be the same time of the next day and cannot be modified.

For attendance groups of free shifts: Modify the working hours in the attendance group settings to cover a wider time range.

Why is my attendance record inaccurate?

If the record seems incorrect, you can contact an administrator to check Attendance Admin > Attendance Reports > Original Records in the Attendance admin console.

After confirming the original records, the administrator can modify the inaccurate record under "Attendance Admin > Attendance Reports > Daily reports". For more information, see Admin | Edit members' clock-ins and clock-outs.