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Admin | Set up offsite attendance

Admin | Set up offsite attendance

2 min read
I. Intro
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Who can perform these steps: Primary administrators or administrators with "Attendance" permissions.
Setting up offsite attendance allows organizations to manage members' attendance when they're away from their normal place of work, such as while they're on a business trip or working from home.
This function is useful if you usually require members to be within a certain range to clock in/out by using GPS or Wi-Fi attendance. If you don't enable the function, members can only clock in/out in the range that you set, and they will see an error message if they try to clock in remotely.
II. Steps
  1. Open the Attendance admin console, and click New to create a new attendance group or click an existing attendance group's name to go to the details page.
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  1. Scroll down to Attendance Settings and select Allow to clock in/out offsite under Offsite attendance.
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    Notice: This option is only available when you've set Clock in/out by GPS or Clock in/out by Wi-Fi in Attendance Method...
  1. Select the following options as needed:
  • Offsite attendance requires approval: If selected, you can further select whether the approval needs to be submitted before the clock-in or not. The clock-in records will only be logged after the approvals are completed.
  • Offsite attendance requires note: If selected, the members have to fill in a note when they clock in. And if they update the clock-in later, both the original and updated notes are recorded.
  • Offsite attendance requires photo: If selected, the members have to take a photo when they clock in. And if they update the clock-in later, both the original and updated photos are recorded.
  • Allow employees to hide the detailed address: If selected, the members can choose to only submit the information of their province, city, and county when they clock in.
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For more information about how the settings impact the members, see Remote clock-in.
III. FAQs
Why are some members unable to clock in/out when connected to one of the organization's Wi-Fi networks?
The Wi-Fi network the member is connected to may not have been registered in the Attendance admin console, or its MAC address may have been entered incorrectly. Members and administrators can try the following:
  1. Member: Open the Lark Attendance app on the phone, go to Settings > Settings > About this device, and give the administrator the SSID and BSSID (Wi-Fi name and MAC address).
  1. Admin: Open the Attendance admin console, find the group the member is in, and enter the Wi-Fi network information provided by the member in the group settings.
My organization does not have a fixed work location and does not need to set up GPS or Wi-Fi attendance. How can I set up offsite clock-in?
You can add a random GPS attendance location or Wi-Fi attendance MAC address in Attendance Method, and then select Allow to clock in/out offsite.
"Offsite attendance requires approval" is already enabled, but members cannot submit approvals when clocking in remotely. How can I fix it?
Check the following:
  • Confirm that the offsite and business trip approvals have been enabled in the Attendance app:
  1. Go to the Attendance admin console > Administrator > App Settings.
  1. On the Request Settings page, confirm that Request is Activate and Out of office and Business trip are included in Request type.
  1. If not, click Edit and turn the corresponding options on.
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  • Go to the attendance group settings, and confirm that the attendance group has selected Record attendance for out-of-office periods and Record attendance for business trips.
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How can I view the photos members uploaded when clocking in remotely?
Open the Attendance admin console, go to Attendance Reports > Original Records, and view the uploaded photos in the Attendance photo column.
Written by: Lark Help Center
Updated on 2025-04-01
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