Recommended readership: Administrative staff
Features used: Docs, Wiki, Lingo, and Subscriptions
Administration departments are usually most concerned about the following scenarios:
- The more files there are, the more complicated cloud management gets.
- If you don't know where to look, then it automatically becomes harder to find the correct information.
- Rules are always changing, maintenance costs are high, and updates are too slow.
- Access paths are complicated, and confidential content may be leaked.
Don’t worry! Lark Docs, Wiki, Lingo, and subscription functions are powerful tools that help you to create, share, and store all kinds of important content. Break through information silos, and make it easy to share and transfer information across all corners of your organization.
Step 1. Set up a Wiki
You can migrate your organization's policy documents and processes to Wiki. Team members can then browse documents based on their access level and team affiliation.
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You can then send policy links to the relevant department, and collaborators can view, edit, and approve changes online in real-time. When the read permission is activated for members, all employees can read and comment on the document content. Administrative staff can also view all edits and comments. Furthermore, iterations can be updated and shared with all employees in real-time.
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Step 2. Create a Help Desk
You can create a Help Desk and employ a mixture of automated and live customer service. Members can approach the Help Desk to find resources as they encounter problems. A bot will respond to the employee, and if the automated responses do not resolve the issue at hand, a customer service agent will be connected to assist further.
A customized Help Desk can save time by setting specialized responses to common issues, while also offering dedicated assistance for topics such as HR, IT, and Finance, to increase satisfaction and efficiency across the organization.
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Step 3. Create a Lingo
Lingo is an online encyclopedia product that efficiently compiles an organization's various types of internal information. Think of Lingo as a knowledge storage center that can be created and edited by team members.
You can quickly build a Lingo by batch-importing entries. Navigate to Manage Entries > Batch Import in the sidebar, then click Download import template to edit the entries in the template, and re-upload it. Once created, entries can appear in chats, Docs, and searches so that everyone can get the information they need quickly and easily. Each entry describes a topic, including the name, definition, image, and related services, as well as related Docs, links, contacts, and entries.
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You can also create incentives to encourage members to further expand and create new entries. Lingo makes it easy for employees to learn more about the information they need and helps to make information more accessible across the organization.
Step 4. Use subscription accounts
In Lark, you can use the Subscription account to encourage departments, teams, and individuals to share content and keep each other up-to-date on the latest news and information.
The Subscription account offers 2 options, Broadcasts and Subscriptions:
- Subscription: Messages are contained within the Subscription account, leading to fewer interruptions, which means that team members pay more attention to these messages when they are not distracted by other tasks.
- Broadcast: Broadcast messages are displayed in the message list and are easier to find. They are accessible and the notifications ensure that team members are aware of the content.
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Departments and organizations can create subscription or broadcast accounts to send important images, text, videos, messages, and external links to team members in a more relaxed, dynamic, and engaging way.