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Using Lark
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Getting started
Get started with Help Desk
Create and start help desks
Create, update, and share help desks
Adjust settings
Customize displayed resources for shared help desks
Set up the Help Desk bot
Add DIY menu buttons to help desks
Add and use custom bots in Help Desk
Configure Help Desk satisfaction surveys
Invite external organizations to use a help desk
Create custom shortcut menus on Help Desk message cards
Use Help Desk bots in group chats
Share a help desk
Create and configure agent groups
Help Desk Report for administrators
Ticket management
Use Ticket Center
Define custom fields for Help Desk tickets
Configure Help Desk pre-inquiry forms
Define ticket assignment rules
Reopen a ticket
Transfer a ticket to another help desk
Transfer tickets within a help desk
Allow users to end the agent service
Agent mangement
Add and manage agents
Use the Help Desk ticket board
Set up business hours
Admin | Set up automatic reminders for agents and end agent service
Manage agent status
Manage agent profiles
FAQs management
Use the Help Desk FAQs
Use multi-language FAQs
Improve FAQ quality
Enable users to rate FAQs
Help Desk
Ticket management
Ticket management
• Use Ticket Center
• Define custom fields for Help Desk tickets
• Configure Help Desk pre-inquiry forms
• Define ticket assignment rules
• Reopen a ticket
• Transfer a ticket to another help desk
• Transfer tickets within a help desk
• Allow users to end the agent service
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