I. Intro
Who can perform these steps: Help Desk administrators.
DIY menu buttons are shortcut buttons that are displayed to users in help desk chat windows. Once the buttons are displayed in a help desk, users can click them to be redirected to commonly-used portals, such as new employee onboarding documents, group chats that provide useful information, agent services for consultation, and so on.
II. Steps
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On the Add DIY menu page, specify the button name, and then select Redirect Link or Send message.
If you select Redirect Link and you specify a link to an app, the app will pop up for users. If you specify a link to a web page, users will be redirected to the linked page.
Notes:
- You can only enable 10 DIY menu buttons at any one time.
- The End Service button is provided by default. If you enable this button, it is displayed in the help desk chat window only after the user clicks Chat with agents.
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On the DIY Menu page, administrators can drag the buttons to sort them, and they can edit or delete the buttons. Once a button is enabled, you can review on the right side how the buttons are displayed to users.
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III. FAQs