Add passkey

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Add passkey

8 min read

Mobile

Desktop

I. Intro

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Availability: Some of the features described in this article are in beta.

Version requirement: Lark version 7.11 or above

You can use a passkey as a quick and secure method of authenticating your identity when you log in to a Lark account. You can use your device's screen unlock method (such as facial recognition, fingerprint recognition, or the device's screen lock password) as your Lark passkey.

It is recommended that a passkey is added to each device that you use to log in to a Lark account. When adding or using a passkey, your facial, fingerprint, password and other personal information is retained only on your device and is not shared with Lark.

II. Steps

Add a passkey for Android devices

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Notice: Before you add a passkey, you must complete the steps in Manage Lark login method and contact information and Set or change your login password.

Tap your profile photo, and then tap Settings > Account Security Center > Passkey.

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Tap Add Passkey, select an identity verification method, and then complete verification.

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In the Select device pane, tap one of the following options:

Note: Different mobile devices and Lark versions have different supported features. Refer to the actual user interface on your device when doing the following steps.

System passkey: It supports sharing the passkey across devices of the same brand. Click System passkey and follow the in-app instructions to add your device's screen unlock method (such as facial recognition, fingerprint recognition, or the screen lock password) as a passkey.
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Notice: Using the system passkey must meet the following conditions:
The mobile device and Android system must support passkey.
Lark must be upgraded to version 7.28 or above.

This device: Select this option if your devices do not support system passkey. Click This device to open the Add passkey page, and then follow the in-app instructions to add your screen unlock method (such as facial recognition, fingerprint recognition, or the device's screen lock password) as a passkey.

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USB security Key: Click USB security key, insert and activate your USB security key, and then follow the in-app instructions to complete the addition.

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Notice: The USB security key device needs to be purchased separately by yourself.

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Once complete, this device and its verification method will be listed on the Passkey page.

Add a passkey for iOS devices

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Notice: Before you add a passkey, you must complete the steps in Manage Lark login method and contact information and Set or change your login password.

Tap your profile photo, and then tap Settings > Account Security Center > Passkey.

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Tap Add Passkey, select an identity verification method, and then complete verification.

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Follow the in-app instructions to add a passkey:

If you save your passkey in iCloud Keychain, the key can be used on all of your Apple devices.

To store your passkey on your current device instead of in iCloud Keychain, tap Other Options, and then select iPhone, iPad, or Android device. With this method, the passkey can be used only on the current device.

To add a USB security key device as a passkey, select Security key.

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Notice: The USB security key device needs to be purchased separately by yourself.

Once complete, this device and its verification method will be listed on the Passkey page.

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Use a passkey

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Availability: The passkey verification feature is in beta. If you can't access the passkey verification page, try using other verification methods.

If two-step verification is not enabled

On the login page, enter your phone number or email, and then complete verification. If you see a one-tap login page that does not require you to enter your information manually, tap Other Ways to Log In.

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Tap Verify with Passkey, and then complete verification to log in.

Note: If passkeys have been added for more than one of your Lark accounts, select the account that you want to log in to.

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If two-step verification is enabled

On the login page, enter your phone number or email, and then complete verification. If you see a one-tap login page that does not require you to enter your information manually, tap Other Ways to Log In.

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Tap Verify with Passkey, and then complete verification to log in.

Note: If passkeys have been added for more than one of your Lark accounts, select the account that you want to log in to.

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You can also tap Other verification methods on the Passkey Verification page to first verify using your password or phone number. Then, tap Verify with Passkey to complete verification and to log in.

Note: If passkeys have been added for more than one of your Lark accounts, select the account that you want to log in to.

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Edit or delete a passkey

In Lark, tap your profile photo, and then tap Settings > Account Security Center > Passkey.

Tap the pencil icon next to the passkey. Then, tap either Edit Name or Delete. If you delete a passkey, it will no longer be available during identity verification.

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III. FAQs

Why can't I add a passkey?

You might not be able to add a passkey due to one of the following reasons:

A screen unlock method has not been enabled for the current device; that is, facial recognition, fingerprint recognition, or lock screen password protection is not needed to unlock the device. Try enabling a screen unlock method for the device before adding a passkey.

The device operating system is not supported. If this is the case, upgrade your device's operating system to the latest version.

The third-party USB security key does not support the passkey functionality.

Why have I not yet been required to use a passkey?

This may be because:

A passkey has not yet been added to the current account or device.

The passkey that was added to the current account has been deleted.

When I use a USB security key, I'm asked to set a PIN. How do I do this?

You can use one of the following methods to set the PIN:

Method 1: You can contact the supplier of the USB security key you purchased or use the software provided by the supplier to set the PIN. With this method, you can modify the PIN later.

Method 2: You can use the web or desktop version of Lark to add the PIN. However, if you use this method to set the PIN, you will not be able to modify the PIN later. If you want to be able to modify the PIN later, use methods 1 or 3 to set the PIN.

Method 3: You can set a PIN in Google Chrome. On the Settings page of Google Chrome, click Privacy and security > Security > Manage security keys > Create a PIN. With this method, you can modify the PIN later.

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Why did passkey verification fail?

Passkey verification may fail due to one of the following reasons:

You have not added a passkey to the device you are currently logged in to. A passkey can be used only if one is added to the device that is used to log in.

The passkey is invalid. This may be caused by various reasons, such as uninstalling or logging out of a browser, uninstalling Lark, formatting a device, or deleting the passkey from a device. If passkey verification fails, try logging in using another verification method first. Then, go to Account Security Center, delete and re-add the passkey, and then try using the passkey again later.

The passkey has been deleted. You may find that a passkey is still listed at login even though it has been deleted in Account Security Center. If this is the case and the passkey cannot be used normally, open the password settings in the device's system settings, and then find and delete the key. Then, log in to Lark using another verification method, go to Account Center Center, and then re-add the passkey. (If you cannot find and delete the key in the device system settings, you may still be able to re-add the passkey in Account Security Center.)

Passkey selection error. If you select a passkey at login that does not match the login phone number or email that you enter, passkey verification will fail.

The functionality is unstable. If verification fails during login, try using another verification method first. Then, go to Account Security Center, and then delete and re-add the passkey.

A PIN is not set for USB security key. If you use a USB security key and you reset the USB PIN, ensure that the new PIN is set. Otherwise, passkey verification will fail.

A passkey has not been added to the current web or desktop app. A passkey can be used only if one is added to the web or desktop app that is used to log in.

Note: Passkeys added separately on a desktop app and on the web app cannot be used interchangeably.

You are using an Android device to scan a QR code for passkey verification, which is currently not supported.

If I use an iOS device, is there anything I should be aware of when I log in using a passkey?

Yes. Please be aware of the following items:

If you are using an iOS 16 or above device and you have multiple iOS devices, each iOS device associated with the same Apple ID can share the same passkey. Therefore, you only need to add the passkey to one iOS device to use the passkey to log in using your other iOS devices. If you accidentally add multiple passkeys on multiple iOS devices associated with the same Apple ID, delete the passkey that was added earlier to one of the iOS devices, and only keep the latest passkey that was added to one of the devices. Please note that this is applicable only to iOS device keys, and not to Android, Windows, and other device keys.

If you are using an iOS 15.4 or earlier device and encounter problems, such as lag or inability to load normally when you use a passkey to log in, try using another login and verification method. Then, delete and re-add the existing passkey.

If I use an Android device, is there anything I should be aware of when I log in using a passkey?

Yes. Please be aware of the following items:

If you participated in beta testing for the passkey function and you added the passkey on Lark version 6.6 or below as part of the testing, it's recommended you upgrade Lark to version 7.11 or above to use a passkey when you log in. Then, delete the passkey that was added earlier to your Android device, and re-add it.

If you uninstall and then re-install the Lark app on an Android device and you need to use a passkey, delete the passkey that was added earlier to your Android device, and then re-add it.

What should I do if I fail to add or verify a device by scanning the code on the login page?

If a device cannot be added by scanning the code, it is recommended that you use other methods (such as facial recognition or fingerprint recognition, or another device screen unlock method) as the passkey. Or, you can add a USB external passkey.

If a device cannot be verified by scanning the code, it is recommended to use other methods (such as using other, added passkeys) for verification. Or, you can use a USB external passkey.

If you are using the web version of Lark in Firefox to add or verify a device, Firefox only supports the addition or use of USB external passkeys, and does not support the addition or use of the device's own screen unlock method as the passkey.

If two-step verification is enabled and the first step is passkey verification, is the second step still necessary?

No. If a passkey is added to an account, you can log in to the account immediately after completing passkey verification regardless of whether two-step verification is enabled.

Why can't I use a passkey for verification when switching accounts on the web version of Lark?

For the web version of Lark, passkey verification is supported only on the main login page, and not when switching accounts.