Lock your screen

4 min read
Desktop
Mobile
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I. Intro
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Version requirement: Lark version 5.32 or above.
You can lock your screen to keep private conversations and information safe. To unlock your screen, you can use a password or fingerprint recognition.
II. Steps
Turn on lock screen
  1. Click your profile photo, then go to Settings > Account and Security > Go to Account Security Center.
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  1. In the Account Security Center, click Lock screen and turn on the function.
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  1. When you turn on lock screen for the first time, you’ll need to set a 4-digit lock screen password. Enter the password and confirm it by entering it again.
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  1. After setting the password, you’ll need to enter it each time you want to unlock the Lark desktop app.
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Lock screen settings
After you turn on lock screen, new settings will appear on the page.
  • Under Global shortcut, you can choose a shortcut to help you lock your screen.
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  • You can also choose in which situations you want the screen to be locked.
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  • To change the password, click Edit lock screen passcode.
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Turn off lock screen
Click the switch to turn off the function.
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Unlock with your fingerprint
If your desktop device supports fingerprint recognition and you've already activated it, select Unlock with system fingerprint. After you do this, you can use your fingerprint to unlock the screen.
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III. FAQs
Will my password and information related to my fingerprint and face be kept safe?
Yes. Your password will be stored in the Lark desktop app and will not be saved or backed up on the cloud. The information used for fingerprint and facial recognition is only stored on your device.
What if I forget my lock screen password?
If you forget your lock screen password or have entered it wrong five times, you'll need to log in to Lark again. After logging in, lock screen will be turned off.
Why is "Password doesn't meet requirements. Please try another password" displayed when setting my password?
If the password you set contains a sequence of three identical numbers, or a sequence of three consecutive numbers, the password will be rejected for being too simple.
If I joined multiple organizations using one account, do I have to set lock screens separately?
Yes. You'll need to set a lock screen for each organization you've joined. If you log in on different devices with the same Lark account, you'll also need to set lock screens separately for each device.
Written by: Lark Help Center
Updated on 2024-10-22
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