I. Intro
If there are problems with your Lark account, such as being banned, unable to reset the password, or unable to change the mobile phone number or email address, you can submit an account appeal. After receiving your appeal, Lark will assist in resolving the issues.
Common scenarios:
Scenario 1: The account is banned and cannot be used normally.
Scenario 2: The original email address or mobile phone number has been deactivated and you cannot log in to the account.
Scenario 3: When performing actions such as changing the login method or resetting the login password, you are unable to complete the verification because the original email address or mobile phone number has been deactivated.
II. Steps
- Start an appeal using one of the following two methods:
- Method 1: Follow the page instructions during account actions.
- When you perform account login, changing the login method, or resetting the login password, you can follow the on-screen instructions and tap Recover account to start an appeal.
- If you encounter a pop-up window for abnormal login, you can also tap Appeal in the pop-up window to start an appeal.
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Method 2: Submit an account appeal in the Account Security Center.
Note: This method is only applicable if you are currently logged in to Lark and the reason for the appeal is that the mobile phone number or email address cannot be changed, or the password cannot be reset.
Tap your profile photo, then select Settings > Account Security Center > Account Appeal. Select a reason for your appeal under Reason for appeal (if you cannot change your email address or mobile number, you also need to select the login method to be retrieved). Tap Start Appeal.
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- Fill in the appeal information as directed on the page and tap Submit Appeal.
Important: Ensure that the contact information you provide is accurate and can receive messages. Otherwise, you will not receive the appeal result notification.
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- The appeal result will typically be sent to you via text message or email within 1-2 working days (depending on the contact information you provided). In special cases, the review process may take longer.
- After receiving the appeal result, follow the instructions provided to take the necessary next steps.
III. FAQs