I. Intro
Two-step verification is a process that requires two verification methods.
- Two-step verification for individuals: You can set up a different two-step verification for each of your accounts. Changing the two-step verification setting of an account will not affect the two-step verification settings of your other accounts. Once you turn on two-step verification, you'll have to complete both verification methods to log in to or switch to that account. If you don't need two-step verification, you can turn it off at any time.
- Two-step verification for organizations: Organization administrators can turn on two-step verification for all members in the organization. Once they do this, all members of the organization will have to complete both verification methods to log in to or switch to the organization. If two-step verification is not needed, administrators can turn it off in the Lark Admin Console.
Note: This article describes only how individuals can use two-step verification. If you're an administrator who wants to turn on two-step verification for all members in your organization, see Admin | Turn on two-step verification for organization members.
II. Steps
Turn two-step verification on
In the Lark app, click your profile photo, and then click Settings > Account and Security > Go to Account Security Center. Then, turn the Two-Step Verification toggle on, and enter your password and the verification code to enable this function.
Notes:
- You must set a password before you can enable two-step verification.
- When you enable two-step verification, you can simultaneously set a backup verification method. For more information, see Backup verification.
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Notice: If your account is already bound to a Lark organization email, you enable two-step verification, and password verification is used as the first step of the verification process, a method besides organization email verification must be used as the second step of the verification process. (This includes backup verification.) Therefore, it's recommended you enable backup verification to ensure that you can log in if your second verification method fails.
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Use two-step verification
- On the login page, enter your phone number or email address, and then click Next.
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- For the first step of two-step verification, enter your password or switch to email verification. Then, click Next.
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- Select the account that you want to log in to, and then enter the second step of two-step verification.
- If you used password verification for the first step of the two-step verification process, for the second step you can switch to phone or email verification to enter a verification code. If you have also enabled other verification methods, such as a one-time password or passkey, you can click Other verification methods to use them.
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- If you used a verification code for the first step of the two-step verification, you must use password verification for the second step.
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Turn two-step verification off
In the Lark app, click your profile photo, and then click Settings > Account and Security > Go to Account Security Center. Then, turn the Two-Step Verification toggle off. After you turn this feature off, you will need to enter either a password or a verification code to log in or switch to your account.
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III. FAQs