The Summary

Founded in 2017, Indonesia-based Waku, is an award award-winning F&B platform, focusing on daily services for businesses and government entities.

The company currently has over 60 kitchens producing over 15,000 menu items including rice boxes, buffet lines, beverages, specialty diet-restricted meals, pantry supplies, frozen food and so much more.

The company currently serves over 10,000 meals a day across 12 Indonesian cities including Jakarta and Surabaya. This number is expected to rise greatly in the coming years.

In order to keep up with this demand and in order to reduce communication inefficiencies, Waku management was on the search for a unified platform that could be implemented quickly.

The Challenge

Waku found that their current slew of enterprise collaboration tools including Zoom, Asana and Gsuite were siloed and required different apps, different education and different credential management.

They also wanted to move away from more consumer-facing chat applications such as WhatsApp to something more professional that could be used as a single source of truth.

This was key as Waku management was looking to reduce instances of human error, miscommunication and the like.

The Lark Advantage

Lark was able to improve on key aspects of Waku’s internal collaboration and communication process by becoming they company’s main chat platform and single source of truth.

Thanks to Lark Messenger, Waku was able to do away with using WhatsApp for office chat, allowing for more professional communication.

Lark Messenger also ensured that important messages were highlighted, and key information could be shared with individuals or groups.

In particular, Waku’s creative team enjoyed being able to send key creative media through chat without the data compression that so many other platforms have.

Also, Lark’s consumer-friendly design meant that on mobile or on PC, onboarding was quick, efficient and intuitive.

The Result

• Greater collaboration among teams
• Better management oversight with Lark as the single source of truth
• Reduced human error due to missing chats or miscommunication
• More efficient inter-departmental communication
• Employees are more organized