The acronym BPO, short for 'business process outsourcing', is not something we thing about often but for some of the world’s largest and most consumer-facing businesses, BPO’s are an essential service that helps to improve efficiency, manage resources better and allow for rapid scaling and deployment anywhere in the world.

Indonesia is quickly becoming a hub for BPO’s with a domestic industry that is valued at nearly $2 Billion. A leader in Indonesian BPO’s is PT Transcosmos Indonesia, an organization that offers integrated call center services such as Contact Center Service, Social Media Management, Digital Marketing and eCommerce Solution.

As the business continued to grow, PT Transcosmos Indonesia was on the lookout for a collaboration service that would improve efficiency and allow different teams to communicate more effectively on a single platform.

Challenge

Prior to using Lark, Transcosmos used silo-ed enterprise collaboration tools including Zoom, Whatsapp and Gsuite. This led to inefficiencies when collaborating and communicating as teams had to switch apps and learn new systems.

Further exacerbating these issues was a need for more robust remote working capabilities and the need for greater oversight by management of key tasks.

The Lark Advantage

Lark was able to improve on key aspects of Transcosmos’ internal collaboration and communication process by integrating key business tasks like reporting, scheduling and chat all in one powerful digital platform.

Thanks to Lark Docs, reporting was streamlined and made far easier to manage with simple one click sharing and the group editing.

Lark Messenger has also helped the Transcosmos Indonesia Team communicate more effectively by allowing for quick and effective chat that allows for the creation of effective groups, hubs and support for all manner of rich text.

Lark also allowed Transcosmos Indonesia to better collaborate while working remotely, allowing cross functional teams to easily share key documents, stay connected on chat or via video conferencing and more.

The Result

• Greater collaboration among teams
• More impactful meetings
• Less scheduling issues
• More efficient inter-departmental communication
• Employees are more organized
• More effective reporting with Lark Docs