The Summary

By 2025, some 220 million Indonesians are expected to be using E-commerce to buy an ever-increasing variety of goods and services.

In order to get packages into the hands of waiting customers, E-commerce platforms rely on logistics companies to do the legwork in a process known as last mile delivery.

One such company is Seryu Cargo, a relatively new player in the Indonesian logistics scene, the company works with nearly 200 drivers and a a fleet of hundreds of delivery vehicles with more added to meet ever-increasing demand.

As a young company, Seryu Cargo is looking to get a leg up by employing advanced digital technologies to improve communication and collaboration.

The Challenge

As a company founded to meet the logistics needs of E-commerce platforms, Seryu Cargo needed a powerful, mobile-friendly application that could let office staff communicate and collaborate while at the same time, automating rote admin work for drivers.

The company’s existing tools such as WhatsApp and Gsuite were unable to meet these needs as they were standalone solutions that required specialized training and management of individual platforms.

The Lark Advantage

Lark’s comprehensive suite of enterprise collaboration tools has allowed Seryu Cargo to enhance communication, collaboration and efficiency for works in the office and in the field.

Lark’s powerful approval and attendance tools allow drivers on the road to quickly update the main office of their status, allowing for better deployment of resources.

Also, Lark’s ability to be a single source of truth through tracked documents, unlimited chat history and more allowed for far greater management oversight.

With Lark, Seryu Cargo’s back office of nearly 40 had the tools they needed to communicate across teams, collaborate on documents and improve on existing manual processes.

Thanks to Lark, the company no longer needed to keep track of multiple software credentials, maintenance schedules and subscription fees, allowing for a far smoother workflow.

The Result

• Greater efficiency and improved team collaboration through unified collaboration tools.
• Better management oversight of key tasks
• More impactful separation of professional and personal communications
• Better collaboration between office and drivers on the road
• Greater cost savings with only a single solution to deal with