For India-based Narayana Group, one of Asia’s Largest educational institutes, Lark’s powerful unified platform keeps educators connected, anytime, anywhere.

The Summary

During April 2020-21, India was placed under a rigid lockdown to help contain the spread of COVID-19. In response to this, The Narayana Group quickly closed its offices and announced Work from Home for all employees.

For such a large number of employees switching to an unfamiliar mode of working, there was a need for a powerful communication and collaboration platform for meetings, timetable organization and more.

Company management selected Lark’s powerful, secure and easy-to-use platform to solve this pressing issue.

The Challenge

Before moving to full time remote learning & working, The Narayana Group had used a variety of different software & apps like WhatsApp, Zoom, GSuite for email & online storage, 3rd party ticket resolution applications and some other project management tools to handle regular operations.

While these tools worked to augment physical operations, they were insufficient in facilitating full remote operations. Having so many fragmented solutions proved to take significant man-hours to maintain, keep updated and made on-boarding more difficult. Security was also an issue that management wanted to be sure about.

The Lark Advantage

For The Narayana Group, Lark’s powerful collaboration and communication platform met management business goals by combining key business tools into one easy-yet-powerful platform.

In particular, Lark Messenger has been a real winner for the company who have created hundreds of groups to handle the task of organizing tens of thousands of people.

The company uses Audio Calls and Video meetings extensively and cloud-based Lark docs extensively to plan, track, review and meet various goals and objectives.

The company has also started using the Service Desk application in Lark. It is an applet that lets our users create tickets pertaining to various departments to have their issues quickly resolved.

The Result

• Lark has allowed The Narayana Group to remote work at scale.
• Improved efficiency with less application fragmentation
• Greater security with Lark’s enterprise-grade security
• Lark Service Desk has improved customer service and turnaround speed.