To build a fast-growing business on solid foundations, StoreHub turned inward. They believed that improving execution speed could drive growth more effectively than just increasing spending or expanding the team.

When Meta announced the sunsetting of Workplace, StoreHub didn’t just look for a replacement. They seized the chance to rethink their workflows entirely, setting a bold objective: to become the most efficient team in the region, even crafting it as an organization-wide OKR. Lark became the platform that enabled them to realize this vision. As Co-founder Wai Hong explained, "I think that's essentially why we were extremely excited about switching to Lark. It's one of those rare few times that I've actually seen people embracing a new tool as an organization. Oftentimes, it is a painful experience."

Approval processes re-imagined with Lark's no-code workflow

Challenge: StoreHub’s approval system for reimbursements was slow and manual. The team submitted reimbursement forms through a form. The finance team tracked them on spreadsheets, without receiving an automatic notification whenever a form was submitted. From the broader team's perspective, once a form was submitted, the process became a black box—leaving them with no visibility into its status.

Solution: Lark Approvals streamlined this process with automated workflows and real-time notifications. Approvers have to spend no more than a minute to read and decide. This new approach not only saved time but also eliminated the need for additional software, boosting morale.

"The team was thrilled with the setup of our new reimbursement process. Our managers were relieved to not miss any important requests, and everyone appreciated having real-time visibility into their submissions. Most importantly, our finance team is immensely grateful for the significantly more efficient process. There was real celebration across the board as we overhauled this critical business function", shared Wai Hong.

Rethinking the recruitment process with Lark's all-in-one capabilities

Challenge: StoreHub’s recruitment process was slow, with multiple rounds of back-and-forth between recruiters and hiring managers. Managers had to submit hiring briefs for headcount approvals aimed at boosting team productivity. However, the lack of tools for transparency in approvals and hiring process led to a cumbersome process. This complexity risked creating a perception among managers that hiring was too difficult, which, in turn, discouraged them from replacing under-performers.

Solution: With Lark multi-functionality, the StoreHub team was able to rethink the recruitment process from first principles and improve efficiency. The team streamlined the process while automating repetitive and mundane tasks.

"Talent acquisition process can change the trajectory of your entire organization. Fixing your talent acquisition process can fix the performance of your company", explained Wai Hong.

Pain-free cross-border collaboration with engaging AI-powered meetings

Challenge: Operating across four countries made it difficult to foster team engagement and a sense of belonging. Virtual townhalls often felt like one-sided information sessions with limited interaction.Separately, unstructured meetings created hurdles for ideation and decision-making. Efforts to establish a writing culture with pre-reads were hampered by fragmented tools, making document tracking a hassle and slowing adoption of this best practice.

Solution: Lark Meetings transformed townhalls into more interactive sessions, with emoji reactions and chat features encouraging active participation.

Because Lark Docs is natively integrated into the Lark ecosystem, it has become easier to establish a writing-first approach. Lark Docs is easy to find and attach to other functionalities such as meetings or conversations without toggling to another app. Specifically, whenever a link to Lark Docs is shared on chat or on meeting invites, a preview card surfaces key information, allowing people to grasp the information quickly and efficiently.

Automatic meeting transcriptions and instant AI-generated summaries allowed team members to quickly digest key points, turning a 30-minute meeting into a 10-minute read. With one-click translations, minutes were easy to review, boosting team productivity and decision-making.

Says Xin-Ci Chin, Head of Growth "We have been trying to establish a writing-first approach at StoreHub for a while. But Lark has helped the cause dramatically with its integrated docs ecosystem."

Loss-free Migration of Crucial Data from Meta Workplace

Challenge: With Meta Workplace being discontinued, StoreHub needed to transfer crucial company information stored across various platforms. Detailed notes on product development including Product Requirement Docs and Engineering Requirement Docs were stored and organized within Meta Workplace. The team was understandably apprehensive about losing access to mission-critical data.

Solution: Lark Docs and Wiki provided a smooth migration path, replicating Meta Workplace’s functionality while improving access to information. Lark’s AI-powered search ensured the team could quickly find what they needed without navigating complex folder structures.

Conclusion

By adopting Lark, StoreHub did not just transform its workflows—they redefined how their teams work, collaborate, and grow. From speeding up approvals to creating a unified platform for cross-border collaboration, Lark empowered StoreHub to operate with agility and precision. What started as a need to replace Meta Workplace became an opportunity to reimagine the very fabric of their operations.

With Lark as their foundation, StoreHub has set a new standard for efficiency—fueling growth not through sheer scale, but through smarter, faster execution. This transformation not only boosted productivity but inspired the entire team to think differently about how they work. In today’s competitive landscape, StoreHub is more than ready to face the future—faster, more connected, and more efficient than ever.