The challenges

Before implementing Lark, Journey Kaffe's team relied on LINE, the instant messaging app, for daily work communication. However, this resulted in important tasks being overlooked.

Too many spreadsheets: Daily tasks such as inspections, maintenance, and defect reporting were managed manually on Excel sheets instead. Store teams struggled to keep track, and without automated reminders, requests slipped through the cracks.

Lost track in messages: Store employees, especially new ones, often find themselves lost in countless new messages. Without access to the full chat history, they struggle to catch up on what they need to do and where they can find resources.

Hard to gain a holistic view of business: The management team struggled to keep up with daily store operations and messages, often relying on attending every meeting or sorting through Excel sheets just to stay informed, which is not the best way to use their time.

The solutions

To address these challenges, the Journey Kaffe team decided to replace LINE and their spreadsheets with Lark.

Supercharge store operations efficiency

Journey Kaffe's store teams have switched from using Excel sheets to Lark Base for conducting monthly facility inspections. This change ensures that all appliances are running smoothly and within maintenance deadlines. With the Form view, a store employee can easily conduct a detailed online inspection and ensure that no defects are left unaddressed.

In addition, Journey Kaffe uses Lark Base to collect and fix kitchenware damage more efficiently. Store staff can quickly submit a defect report on their phone, and responsible teams receive automated reminders to follow up on time for fixes or order a replacement based on the pictures provided in the reports.

Stay up-to-date on revenue trends

Before Lark, the Journey Kaffe team and its owner had to go through a lot of Excel exercises just to get a much-delayed revenue report. Today, the four stores have replaced Excel with Lark Base and collect accurate weekly revenue numbers using a single table.

By centralizing all the data in one place, the management team can create revenue dashboards that refresh automatically with any updates, all from within the same base. This makes it easy for managers to stay on top of sales trends on their laptops or phones, without having to call each store for details.

Gain context in one click

On Lark, the HR team at Journey Kaffe helps employees get rid of the message flooding they previously struggled with and find what they need easily. The team organizes company resources such as the employee handbook and vacation policies using Lark Wiki. They then connect the online documents with their own Lark Lingo.

This way, when employees send messages with relevant keywords like "vacations," the word becomes clickable automatically, listing out relevant vacation policies and the application entrance. Senior staff can greatly save time on onboarding and training newcomers with this smart help.

By using Lark for store operations and employee management, Journey Kaffe has seen a significant improvement in their overall efficiency. The store operations team has been able to streamline their daily tasks and employee onboarding to provide better products and services. The management team has been able to stay on top of the sales trends and daily store operations more easily, helping them take informed actions on the business.