Getting started

•Get started with Help Desk

Create and start help desks

•Create, update, and share help desks

•Adjust settings

•Customize displayed resources for shared help desks

•Set up the Help Desk bot

•Add DIY menu buttons to help desks

•Add and use custom bots in Help Desk

Ticket management

•Use Ticket Center

•Define custom fields for Help Desk tickets

•Configure Help Desk pre-inquiry forms

•Define ticket assignment rules

•Reopen a ticket

•Transfer a ticket to another help desk

Agent mangement

•Add and manage agents

•Use the Help Desk ticket board

•Set up business hours

•Admin | Set up automatic reminders for agents and end agent service

•Manage agent status

•Manage agent profiles

FAQs management

•Use the Help Desk FAQs

•Use multi-language FAQs

•Improve FAQ quality

•Enable users to rate FAQs

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