Day 2: Define your organization's structure and add members

Now you've created your organization, it's time to upload your logo, configure your organizational structure, and add your members.​

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1. Modify the basic information and logo​

1. Open the Lark Admin Console, and click Settings > Organization Info.​

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2. Click Edit to change the basic information set when your organization was created, as well as add details about your organization's address and the founder's contact information.​

3. Click the default logo to upload your own file as the organization's logo. ​

For more information, see Admin | Edit organization info.​

2. Create departments​

Now, you can create departments, into which you'll sort members once you add them. You have to choose at least one department for members to join the organization.​

1. Open the Lark Admin Console, and click Organization > Member and Department > Departments.​

• Your organization will automatically appear as a department.​

2. Click Add to create more departments.​

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When you set up a department, you'll have the option to create a department group. This is a chat group on Lark Messenger to which all department members will be added, making it easy to send messages to an entire department. For more information, see Admin | Create departments and department groups.​

3. Add members​

It's recommended to tell your members that they should wait until you add them or invite them before they try to use Lark. This will avoid the potentially confusing scenario in which members accidentally set up a personal account rather than activating their organization account, or mistakenly create their own organization.​

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You can invite members to join the organization through either the Lark app or the Lark Admin Console. Besides bulk importing members from a .xlxs table, you can also send invitations to the members by:​

• QR code​

• Link​

• Invitation code ​

• Text message​

You can also invite members from the mobile app in a similar way. For detailed steps, see Admin | Invite or add members to your organization.​

3.1 Invite members from the desktop app​

1. Open the Lark desktop app, click the ⊕ icon, and select Add Organization Member. Or click Contacts > Organization > Add Organization Member.​

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2. Select the way you want to invite members.​

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Important: Administrators on paid plans must allocate seats to members, otherwise it will prevent members from logging in. For more information, see Admin | Assign seats.​

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3.2 Invite members through the Lark Admin Console​

1. Open the Lark Admin Console, and click Organization > Member and Department > Members.​

2. Click Add Members, Batch Import/Export, or Invite Member to invite members.​

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• Add Members: Fill in the required information such as member name and department, choose a login email type as needed, and click Done to send an invitation to the member. If your organization is on the paid plans, assign a seat to the member.​

• For more information, see the "Manually add members" section in Admin | Invite or add members to your organization.​

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• Batch Import/Export: Download the blank template, fill in the table according to the instructions, and upload it after completion. When you want to invite a large number of members, this method is recommended.​

• For more information, see the "Add members in a batch" section in Admin | Invite or add members to your organization.​

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• Invite Members: On this page, you can get the Invite Code, Organization Link, and Invite QR Code. Share them with members to invite them to join. You can also set Invitation expires after a certain period and whether Approval by administrator is required.​

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Important: Administrators on paid plans must allocate seats to members, otherwise it will prevent members from logging in. For more information, see Admin | Assign seats.​

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Learn more​

After inviting members to join the organization, you can lead them to see Join organizations to activate their account, or guide them to view New to Lark? Start here to get started.​

You may also want to know:​

Admin | Remind members to join the organization or activate their account​

Admin | Assign a member to multiple departments​

Admin | Configure members' profile pages​

Next step​

Day 3: Assign Administrator Roles and Permissions​

FAQs​

Can non-administrators invite members to join the organization?

Yes, but the administrator must first enable member invitation permissions in the Invitation Settings. For more information, see Admin | Allow non-administrators to invite members.​

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If a member is mistakenly added to the organization and needs to be removed, how should I proceed?

Please refer to Admin | Delete members and reallocate resources to remove the member from your organization.​

Why is the member account status "Invited" or "Inactive"?

• Invited: The administrator has sent a member a link through SMS or email, but the member has not opened the link and activated their account.​

• Inactive: The member has agreed to join the organization but has not yet logged into the account. ​

Click Remind to remind members to join the organization or activate their accounts in time.​

Why does it prompt "Existing member" when I add a member?

It might be either of the following cases:​

• You have added other members by the same email or phone number. Check whether the email or phone number matches the owner.​

• You have added the member to your organization by this email or phone number, but the member has not activated the account or confirmed to join the organization. You can send a reminder to the member by clicking Reminder.​

Why did the bulk import of members fail?

Common reasons for failure include the following:​

• Duplicate phone numbers or email addresses are used in the import list.​

• Outdated template. Download the latest template and try again.​

• Insufficient seats. The number of members to be imported in bulk can't be more than the number of remaining seats in the organization.​

Refer to the error notification to find the root cause of yours.​

Why do I get an error adding a member after I click "Finish"?

It may be because too many members have been created in a short period of time. Please wait and try again. If you still see error messages after multiple attempts, please contact Support.​