Admin | Modify member information

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Admin | Modify member information

4 min read

I. Intro

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Availability: Some of the features described in this article are in beta.

Who can perform these steps: Primary administrators or administrators with "Member and Department" permission.

As an administrator, you can modify basic member information, work information, custom information, and so on in the Lark Admin Console.

Typical use case:

After changes in the member's organization structure, the administrator can modify the member's department, direct manager, and dotted-line manager information.

II. Steps

Modify information of a single member

Open the Lark Admin Console, and click Organization > Member and Department > Members.

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Find the member and click Details on the right side of a member's entry.

On the member details page, you can modify the member's Basic Info, Job details, Custom info, and so on.

Category	Editable fields
Basic Info	Profile photo Name (required) Surname First name Alias User ID Work email Business email Phone number Department (required) Seat ID Employee ID Phone extension Whether to hide phone number Gender Note: One must have either a phone number or work email entered. For inactive members, you can select the Lark login email type. If you select Lark Mail, you must also set the login password for the member manually or generate a random password, and send it to the member. The user ID is the unique identifier of the member, corresponding to the User ID of the Open Platform. The member's staff ID, phone number, etc. can be used as the unique number of the member. If not filled in, it will be automatically generated by the system.
Job details	Workforce Type Date of employment Country or region City Direct Manager Dotted-line manager Job title
Custom info	The custom information field is added in Organization > Field Management, such as personal profile or job level. For more information, see Admin \| Configure custom fields.
More	The administrator can modify the member's login method, seat details, and other information.

For example, if you want to modify the member's direct manager, click Job details > Edit Job Details. Enter the direct manager of this member, and click Save.

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Bulk modify member information

Open the Lark Admin Console and click Organization > Member and Department > Members.

Click the ⋮ icon > Bulk Import/Export.

Select Export and edit members info and click Export.

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Select the members whose information needs to be modified, and click Confirm.

Set a file name, select to export Selected members or Members without login passwords, and click Export. Verify your identity to start exporting the information of corresponding members.

Open the exported file and modify the information as needed.

Save the file and select or drag it to the upload area. Click Import.

Note:

If you change the contact information of a member, it won't impact how the member logs in.

If you set Lark Mail as the email login method for an inactive member, you must set a login password for them. Otherwise, the system will automatically generate a password. After the import is completed, Lark will automatically download the password file.

(Optional) On the Batch Import or Export Members page, click Your import history to view the import result. If available, you can also click Download Error Report to correct the wrong information.

Note: The import history only shows actions performed by the current administrator, and a maximum of 10 records can be displayed.

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Notify members when their contact info changes

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Availability: This feature is in beta.

You can notify members through a bot when their contact email and/or phone number for work changes.

Open the Lark Admin Console, and click Organization > Member Profile > Other Settings.

Click Edit in the upper-right corner.

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Select Phone number and/or Work email if you want the member to receive a bot message when the selected field is updated by an administrator. If you don't select any of them, the member will not receive any notifications.

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Click Save to complete the settings.

III. FAQs

Why can't the administrator see any options when modifying job titles and other information about members?

Some default fields don't have preset options, so you must add options to them first so the administrators can see options.

To add options to custom fields:

Open the Lark Admin Console and go to Organization > Field Management > Field Settings > Default field.

Click the field that you'd like to add options for, such as "Job title", then click Edit.

For more information, see Admin | Customize workforce types.

What are the differences between Lark business email, work email, and login email?

Lark business email: The email address assigned to a member by the administrator for the Lark Mail service.

Work email: The email that the member uses for work communication and is entered into the member's information by administrators.

For inactive members, if the administrator has filled in the work email, it also becomes the work email by default.

Once the member's account is activated, work email and login email are unlinked automatically. The administrator can then modify the member's work email without impacting the member's login.