Add or delete external contacts

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Add or delete external contacts

6 min read

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I. Intro

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Notice: To add external contacts, your administrator must enable external communications through the Lark Admin Console.

You can add people outside of your organization as external contacts to communicate and collaborate with them in Lark. You can also delete external contacts if you no longer wish to talk with them.

Note: You can communicate with members within your organization without adding them as contacts.

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Important: If you add or communicate with external users outside of your organization, any documents or information shared, including your personal information, may be shared with or accessed by such external users and processed on servers outside of the country you are located, to the extent necessary to facilitate such communication or access. In such situations, the privacy policy of the external organization will apply with respect to the processing of such personal information. if you have any questions about the above information.

II. Steps

Add external contacts

There are three methods for adding external contacts:

Method 1: Click your profile photo in the upper-right corner. Select My QR Code and Profile Link, and share your QR code or link with the person you wish to add.

After the person scans the QR or clicks the link, they can follow the prompts to join Lark and become your external contact.

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Method 2: Click the New icon above the search bar and select Add External Contact. Search for the person's phone number or email, then add them. After the person approves the request, they will appear in Contacts > External Contacts.

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Method 3: Go to Contacts > External Contacts > Add External Contact. Search for the person's phone number or email, then add them. After the person approves the request, they will appear in Contacts > External Contacts.

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Note: If the person you're adding has a Lark account, they must go to Settings > Privacy and select the options below Allow people to find me by and Allow people to add me by, so that they can receive your request. If you can't find the person, ask them to check whether these options are selected.

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Add an alias and note for your contact

You can add an alias and note for your contact. After you add an alias, it will appear in your Contacts list, on the Lark Messenger page, on the contact's profile card, and in other locations. After you add a note, it will appear when you open the contact's profile card.

In Contacts, click the contact to open their profile card. Alternatively, in Messenger, click the contact's profile photo in a chat to open their profile card.

Click Edit in the Alias and Notes field.

Enter the alias and/or note(s) in the pop-up. You can also upload a business card or image if needed.

Click Save for the changes to take effect.

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Delete external contacts

Click Contacts in the navigation bar and select External Contacts.

Click an external contact to open their profile card. Click the More icon in the upper-right corner and select Delete Contact.

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III. Related

Email contacts FAQs

IV. FAQs

How do I find team members and add them as contacts?

You don't have to add team members as contacts. You can search for their names in the search bar to find them. However, administrators have the ability to allow or restrict your communication and collaboration with members. To learn more, see Admin | Manage member communication and collaboration permissions.

Why can't I see contacts within the organization?

The reason why you can't see contacts varies depending on the scenario:

If you search for a contact within your organization in the search bar, but no result appears, it might be due to the administrator restricting your permission to search for members within your organization. To learn more, see Admin | Set search permissions.

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If you click Contacts in the left navigation bar and then click Organization, you may see a notice stating you're unable to view the page due to administrator settings, it means you are outside the visibility range set by an administrator. For more information, see Admin | Manage the visibility of your organizational structure.

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You can to confirm the settings of the above permissions.

Why can't external contacts add me?

You need to confirm the following settings are enabled:

Your administrator has enabled permission for members to communicate externally. For more information, see Admin | Managing members' external access permissions.

Click your profile photo and go to Settings > Privacy. Check if the options below Allow people to find me by and Allow people to add me by are selected.

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Why can't I add external contacts?

Check that your administrator has enabled permission for members to communicate externally. For more information, see Admin | Manage members' external access permissions.

Can I delete contacts within the organization?

No. In Lark, organization members are considered contacts to facilitate collaboration and communication. The organization members you see in Contacts is determined by your administrator's configuration. Organization members do not need to be added manually, and you cannot delete.