1. Improve efficiency. By following a standardized workflow, you can ensure that every support ticket is handled promptly and effectively. This leads to faster resolution times and higher customer satisfaction.

2. Enhance collaboration. With clear responsibilities and escalation paths, team members can work together more effectively to resolve issues. This reduces the risk of miscommunication and ensures that no ticket falls through the cracks.

3. Optimize resources. By analyzing the workflow and identifying areas for improvement, you can allocate resources more efficiently and reduce the time and effort spent on resolving common issues.