1. Improve patient satisfaction. By collecting and analyzing patient feedback, organizations can identify areas for improvement and implement targeted strategies to enhance the patient experience.

2. Enhance staff performance. The feedback provided by patients can help identify training needs and areas for improvement for staff members, leading to better performance and increased patient satisfaction.

3. Optimize operational efficiency. By tracking service quality ratings and cleanliness ratings, organizations can identify bottlenecks and inefficiencies in their processes and make data-driven decisions to streamline operations and improve overall efficiency.