Improve customer satisfaction:

- By collecting feedback on website navigation, product quality, and delivery service, businesses can identify areas for improvement and Enhance the overall customer experience.

- Make data-driven decisions: Analyzing customer feedback allows e-commerce managers to Make informed decisions on how to Optimize the online ordering process and address any issues that may arise.

- Enhance customer loyalty: by listening to customer feedback and taking action to improve the online ordering experience, businesses can build trust and loyalty With their customers, leading to repeat purchases and positive word-of-mouth.