The Challenge

Founded in 1974, Diamond Food had a significant amount of legacy systems in place. This resulted in the company using a variety of different tools and platforms for basic business productivity.

Add to this the unique challenges of COVID-19 and it was evident to senior management that large scale disruption was in order to build new efficiencies through digital technology.

The company mainly relied on email and personal communication platforms like WhatsApp for communication while meetings were often face-to-face affairs.

The Lark Advantage

With Lark, Diamond Food Indonesia was able to unify communication across the organization with a single platform, eschewing the need for standalone communication platforms.

Lark’s business communication features also allowed managers to better communicate with teams spread out across the country.

Meetings became far more engaging and productive with Lark’s powerful video conferencing feature.

Lark’s Approval and Attendance features also gave company management a birds-eye view of what was happening in on the ground.

For workers in the field, Lark’s robust mobile app allowed people to stay connected from anywhere.

The Result

• Communication across the organization is better

• Enhanced security moving away from consumer platforms like WhatsApp

• Enabled effective remote working during COVID-19

• Greater oversight for upper management