The Challenge

Trend Express’s core business involves cross-border facilitation with China where a lot of business tools are unable to meet the unique challenges of the Chinese digital ecosystem.

This meant that the company had to employ multiple tools to overcome this hurdle creating large-scale inefficiencies and hampering communication.

With the company’s rapid expansion, these efficiencies started to become a hurdle that the company needed to address.

The Lark Advantage

For Trend Express, Lark's robust communication modules like Messenger meant easier communication across geographical boundaries.

Thanks to Lark’s seamless connectivity, the Trend Express team in Tokyo was able to collaborate with the team in Shanghai without having to download and implement a variety of solutions.

Lark’s integrated Video Conferencing was especially useful to Trend Express’s management.

Lark’s intuitive UI and future-forward design also meant that onboarding both internal and external stakeholders was easy.

The Result

• Since moving to Lark’s ecosystem of apps and communication modules, the company has been able to create a seamless collaborative for cross-border teams.

• Trend Express was able to do away with the multitude of different apps it was using.

• Significant man-hours saved

• Cost savings due to Lark having everything that the company needed