Challenges

REAL Home & Fashion is keenly aware of the need for digital transformation to scale its operations. This change is crucial not only for maintaining exemplary service in a competitive market but also for fostering innovation and ensuring the brand's long-term success. The urgency of this transformation is amplified by the team's growing challenges in key operational areas.

• Data challenges stifled growth opportunities: REAL Home & Fashion's ERP system covered numerous areas like supply chain, inventory, sales, and customer behavior. However, lacking proper tools to leverage this data, the company struggled to unlock valuable insights and explore new business opportunities.

• Untracked inventory impacted customer satisfaction: In the retail industry, inventory management was crucial, but REAL Home & Fashion's inefficient tracking often led to stock imbalances, either through stockpiling or shortages, impacting customer satisfaction and the brand's reputation.

• Delayed procurement led to waste of time and budget: The company needed timely material supplies while avoiding over-purchasing or waste. However, due to a lack of a clear procurement process, purchasing decisions often relied on incomplete or outdated data, incurring additional costs and resources.

  
  

Landing Lark

REAL Home & Fashion recognized the need for strategic use of its operational data to propel growth. By adopting Lark, the company now effectively accesses, analyzes, and acts upon data across various domains, fueling its growth trajectory.

Using Lark Anycross, REAL Home & Fashion integrated its ERP system with Lark. This integration enables the team to sync their ERP data with Lark Base, effectively organizing, analyzing, and updating data from supplies, inventories, warehouses, and more across different tables.

Maintain optimal stock levels through automation

With all the operational data in one place on Lark, REAL Home & Fashion can improve its operational efficiency and have the data handy whenever the team needs to make decisions on supplies by automating its inventory management process.

For example, Lark Base enables the inventory management team to create mobile-friendly forms to facilitate updates by warehouse employees, who often work without a desk. Staff in the warehouse can now update inventory status upon the arrival of new supplies or when items leave the warehouse using their mobile to ensure accurate, timely logs of all incoming supplies.

Managing sales and store inventory data in the same Lark Base, the team at REAL Home & Fashion can now also run real-time analysis through Lark Base's formula fields to display the latest counts of every item in stock. The formula fields also tag inventory status automatically by comparing the stock level against a set threshold. This way, the team can immediately spot stock abnormalities and take action quickly.

Streamline procurement submission and tracking

With Lark in place, REAL Home & Fashion is able to build customized procurement flows using Lark Approval, where all the essential steps and needed approvers are set up in Lark. The procurement team can submit a procurement request based on the latest inventory red flags. They are notified easily, and all the stakeholders who need to review and approve the request will be notified automatically in Lark to ensure timely execution and purchase.

In addition, the team leverages Lark Anycross to centralize procurement requests onto Lark Base, where all the past purchases, including the items purchased, amount spent, and requesters, can be seen and analyzed on one table. This greatly helps the procurement team understand resource and budget allocation and make procurement optimizations based on this data.

Create a culture of accountability

On Lark, REAL Home & Fashion is able to promote accountability by automating task management, including assignments, reminders, and tracking. By using the form view to easily log new to-dos, tasks related to supplies, finance, and more are all automatically centralized and assigned to the responsible employees in Lark Base.

Employees can easily view their tasks in Lark Base and receive proactive reminders through Lark Base's automated workflows within their chat feed. This system not only helps REAL Home & Fashion keep track of time-sensitive work but also provides a visual, holistic view of progress, enabling teams to identify the right people to resolve blockers effectively.

An additional benefit brought by the more organized, automated task management is how the HR team at REAL Home & Fashion can better measure performance. With all tasks tracked in one place, the HR team can quantify employee contributions, enabling employees to provide tangible proof of their work achievements.