Puneet K
Managing Director
"Lark has become an integral part of our work culture today because of its user experience, robust feature list, and its ability to connect with our native applications along with an excellent customer support team. The product helped us in providing a stress-free solution for our employees to communicate, collaborate and manage our work, even from home while we deal with the COVID-19 Pandemic, with high productivity levels all in one space - Lark."
Company Profile
The Narayana Group is one of Asia’s largest educational conglomerates where approximately 40,000 teaching and non-teaching faculty provide world class education for more than 400,000 students. Spread across 19 states in India, the Narayana family is home to a flourishing academia with 300 schools, 300 junior colleges and 8 professional colleges.
The Challenge
Before moving to full time remote learning & working, The Narayana Group had used a variety of different software & apps like WhatsApp, Zoom, GSuite for email & online storage, 3rd party ticket resolution applications and some other project management tools to handle regular operations.
While these tools worked to augment physical operations, they were insufficient in facilitating full remote operations. Having so many fragmented solutions proved to take significant man-hours to maintain, keep updated and made on-boarding more difficult. Security was also an issue that management wanted to be sure about.
The Lark Advantage
For The Narayana Group, Lark’s powerful collaboration and communication platform met management business goals by combining key business tools into one easy-yet-powerful platform.
In particular, Lark Messenger has been a real winner for the company who have created hundreds of groups to handle the task of organizing tens of thousands of people.
The company uses Audio Calls and Video meetings extensively and cloud-based Lark docs extensively to plan, track, review and meet various goals and objectives.
The company has also started using the Service Desk application in Lark. It is an applet that lets our users create tickets pertaining to various departments to have their issues quickly resolved.
The Result
Lark has allowed The Narayana Group to remote work at scale.
Improved efficiency with less application fragmentation
Greater security with Lark’s enterprise-grade security
Lark Service Desk has improved customer service and turnaround speed.
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