Phanith Panh
Co-Founder & CEO
"For Muuve, speed and agility are key. With Lark we feel that we have a platform that truly embraces those ideals. Lark has all the features we need and unlike other solutions we tried such as Slack and Gsuite, we never need to leave the Lark ecosystem."
Company Profile
Founded in 2018, Muuve was the answer to Cambodia’s mainly telephone operator-based food delivery services. This meant that anyone wanting to order food had to find a menu, call the operator and place an order verbally. Muuve saw very steady growth and has since its founding emerged as a leader in Cambodia’s burgeoning startup scene.
The Challenge
In the beginning, Muuve relied on more siloed collaboration solutions like Slack and Gsuite. As the team grew and operations got more complex, the limitations of these tools became more apparent. Add to that the need for remote working due to the pandemic and it was evident to Muuve management that a better solution was needed.
In particular, the Cambodian language barrier meant that voice notes were an integral part of team communication, a feature their current solutions were lacking. Muuve also wanted a way to better work with external stakeholders without having to rely on email.
The Lark Advantage
By switching to Lark, Muuve was able to do away with most of their siloed collaboration solutions and integrate key business functions straight onto Lark, which has now become Muuve’s default team communication and collaboration platform. In particular, Muuve liked how Lark’s basic version had unlimited chat history, allowing for Lark Messenger to act as the single source of truth for the team.
Lark’s ability to invite external parties to chat groups was also praised, allowing the Muuve team to coordinate far better with a vast array of stakeholders without having to relay information through other channels.
A huge plus for the team was Lark’s more consumer-friendly design that allows for much easier onboarding and usability as opposed to more traditional enterprise communication tools. This design language translates seamlessly to Lark’s mobile app which has all the functionality of the desktop counterpart including the ability to send voice notes directly through Lark messenger, improving efficiency greatly.
The Result
Lark is now the default communication platform for Muuve
Lark Messenger allows the team to keep track of all messages
Lark has improved team communication immensely, especially during the pandemic
Infrastructure costs have decreased with less manpower needed to maintain business tools.
Productivity has improved with Lark’s suite of connected tools
Lark has improved onboarding times due to a better designed UX
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