Return to Customer Stories

Government & Regulatory

Setting Better Standards for Malaysia’s Communications and Multimedia Industry

For the Malaysian Technical Standards Forum Bhd (MTSFB), an organization dedicated to improving standards in the Malaysian communications and multimedia industry, Lark’s future-facing collaboration suite is the perfect tool to keep team organized and on the same page.

Zaleha Abu Bakar

General Manager

"Lark has helped us do away with a variety of inefficient manual processes. It has also allowed for much better internal communications as everyone is connected to Lark no matter where they are. We look forward to growing with Lark and integrating deeper in our interactions with our key industry stakeholders."

Company Profile

The Malaysian Technical Standards Forum Bhd (MTSFB) is an industry forum formed under the Communications and Multimedia Act 1998. The organization mainly serves the communications and multimedia industry, working with telcos and other related agencies and companies in standardization work, process improvement and industry future-proofing.

Industry

Government & Regulatory

Industry

Government & Regulatory

The Challenge

While the organization used a suite of tools such as Zoom and Google Workspace, these were more for communicating with external parties.

Management wanted a solution that would be specifically for internal communication to maximize efficiency.

This need for a new system of work was compounded when the pandemic forced Malaysia into lockdown, which meant that whatever solution MTSFB chose, would have to also enable effective remote working.

The Lark Advantage

For MTSFB, Lark’s powerful collaboration and communication platform met management business goals by combining key business tools into one easy-yet-powerful platform.

The team lauded many features that helped internal communication and collaboration such as Lark Approval that helped digitize manual process such as leave application and claims.

For internal communications, Lark is the default application with teams communicating through Lark Messenger and Lark Video Conferencing.

The Lark mobile app, which give you the same features as the desktop version, was also praised, allowing the team to have access to key tasks and services at their fingertips.