The Challenge

Initially Ensure Communication used Meta Workplace for their collaboration needs but felt that the interface was difficult to navigate and required a lot of staff training.

There was also the issue of Workplace being a walled-garden setup which made collaboration with third-party stakeholders difficult.

Company management also felt that these tools blurring the lines between personal and professional communication, something that company management was keen to deal with as the team switched to remote working.

The Lark Advantage

Lark’s comprehensive suite of enterprise collaboration tools has allowed Ensure Communication to unify team communication tasks in a single powerful platform.

In particular, thanks to Lark bringing key communication tools like chat and video conferencing in one platform, teams were able to collaborate better while at the same time giving management better oversight.

Ensure Communication also praised the fluidity of Lark’s open platform with connectors for tools like Trello allowing teams to keep using the tools they love, within their unique Lark experience. Team management and automation tools like Approval and Attendance were also very effective.

Lark’s UX and UI, designed to be familiar to anyone using mobile consumer applications also received special mention for being easy to understand and navigate.

The Result

• Greater efficiency and improved team collaboration through unified collaboration tools.

• Better management oversight of key tasks

• More impactful separation of professional and personal communications

• Easier onboarding with a much more friendly UI and UX

• Better separation between professional and personal communication tools