Nguyen Thi Huyen
New Business Strategy Manager
"Lark has become a tool for AEON MALL Binh Duong and has helped us fulfill our role in maintaining social distancing and fighting this pandemic. We look forward to growing with the platform."
Company Profile
AEON MALL is a specialist shopping mall developer. Our philosophy of putting the customer first has guided our continuing efforts to create malls that enhance the quality of life, stimulate local economic activity and contribute to community life and culture. AEON MALL cooperates in the building of communities that are exciting, fun to live in and vibrant. We will use our skills to bring new value and attractiveness to communities, society and customers.
The Challenge
Before the pandemic, AMBD staff worked directly with tenants and other third-party personnel, often using paper forms and manual systems.
With the pandemic necessitating social distancing, the manual processes that worked in the past would no longer suffice and AMBD needed a solution to not only take complex face-to-face interactions digital but also to improve overall efficiency.
The Lark Advantage
Lark was introduced to AMBD by the Digital Promotion Team at The Representative Office of AEONMALL Co., Ltd in Ho Chi Minh City and endorsed by the New Business Strategy Team in AEONMALL VIETNAM.
Lark was able to solve AMBD’s core issue of managing tenants while social distancing by using Lark’s Approval and Survey features.
These features, designed to work seamlessly on any platform and device, allowed AMBD management to keep on top of mall activities through a centralized knowledge system where all approvals would go through.
AMBD management also had praise for Lark’s Announcement, allowing it to quickly disseminate information to tenants and receive feedback succinctly.
With requests now centralized on Lark, AMBD management is also able to better track and analyze long-term data, improving decision making across the board.
The Result
Lark has given AMBD the ability to do away with manual paper-based processes
Proper social distancing can be implemented
Centralized reporting for better knowledge management
Improved efficiency thanks to a single channel of feedback
Lark helped management continuing engaging with tenants via mobile announcements
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